Beautiful ship service poor

MSC Meraviglia Cruise Review to Caribbean - Bahamas

psavattieri

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 14

Overall rating:

2.5 out of 5

Verified Review

8 Night Florida & Bahamas (New York Roundtrip)

Sail date: August 27, 2023

Ship: MSC Meraviglia

Cabin type: Balcony

Cabin number: 13177

Traveled as: Couple

Reviewed: 9 months ago

Review summary

We have gone on a number of cruises with different cruise lines Princess, Royal and wanted to try a new line MSC. It is convenient as we live nearby. We were totally disappointed as it was nothing we ever experienced. Staff not helpful, food quality was poor. Didn't care about ports because the cruise is the vacation the ship the activities the food the shows. It was disappointing in many ways but the ship itself was clean and captain did a wonderful job keeping us away from the hurricane.

Embarkation

2 out of 5

Long over 2 hours to board

Ship experiences

Food and Dining

2 out of 5

Food poor quality same food daily. Best meal we had to pay for at Butchers cut

Onboard Activities

2 out of 5

Not much to do very poor communications.

Entertainment

5 out of 5

All shows were excellent with the exception of the Houdini show which we had to pay for and certainly not worth it..

Service and Staff

1 out of 5

Our room was not serviced until I either called or after dinner. We have never experienced such poor stateroom service in all of our cruises. The attendant seemed annoyed when we asked to have our cabin cleaned or ask for towels.

Ship Quality

5 out of 5

Well maintained always cleaning.

Cabin / Stateroom

3 out of 5

Size much smaller than any other balcony cabin we stayed in. As I said we needed to ask for our cabin to be serviced or even get some ice. Poorly done