Unfortunately not the best experience

The company insisted that we need to be there between 1:30 and 2 pm , when we got there, a lot of people , long line, on Sea side was a breeze, not this time.

The first night my sons ordered waffles and chicken, the waiter served chicken and mash potatoes with syrup…. when I asked him what happened with the waffles he said they didn’t have more waffles. The restaurant Panorama, was packed, there was no way to walk, it was very tight. Poor waiter was really upset, we gave him a good tip in order to put a smile in his face. However, we asked for a change to another restaurant and different time. The L olive doree was much better, more space, more organization, Navishle our waiter was great, again very busy, the waiters were moving around all the time, no conversation at all, because they could not stop. We gave him as well a great tip because we saw how the company viciously exploits its workers. Very sad. In general all the food was not good unfortunately. The buffet was ok and again they were lacking flavor, and other thinks that normally a cruise will have. We tried HOLA a Mexican restaurant, great service and delicious food. We also tried the sushi restaurant and it was awesome as well and great service. So, you can see the difference. There was a gelato and crepes place, the gelato was yummy and they did not have the ingredients for CREPES! Unbelievable, then we went to the chocolate place, the didn’t have chocolate for the machine where you can make your own chocolate, NOT IN THIS CRUISE - said the waitress… she was upset abut it. Something went really wrong with organization in management food. We know a woman jumped from the cruise before ours, long story short…. The manager was not able to make a complete order? In HOLA restaurant they didn’t have GUACAMOLE 🥑… why? We asked…. Answer was: The distributor in Mexico didn’t have the avocados ready! 😟🫢 seriously 😳… no comments! As a conclusion; we did SeaSide before COVID in 2019 and it was better than Royal Caribbean, because the price, service, food in buffet, SHOWS , SHOWS they were awesome, not this time. 😔

We didn’t use the sliders and other things the cruise had, and I think it was good! Great pools, food outside reachable, it looked good. Fitness center was fine.

Terrible, just dancing and singing. Themes were 60,70’s… 80’.. nothing special. Sea Side was much, much better, it was awesome. I thought MSC would be better than Royal Caribbean, but nope…. Not yet! It needs to be a good service not perfect in all the cruise ships.

I am giving them five stars because even that they don’t speak English very well, it was enough in order to be able to communicate. Waiters, stewards, restaurant service, cleaning, bar, all of them with a great attitude, very kind, friendly, attentive staff. Bravo!!! Keep it up and I hope the company will improve its service because its employees are doing their best!

It is a beautiful Ship very clean! Well maintained! It was a delightful time moving around, walking around.

We always keep our suitcases because we want to disembark early. It was really good. We needed to wait on line like 35 minutes… it was fine.