Disappointing cruise company

Item: MSC Meraviglia
Rating: 3.3
Author: Cruiser

MSC Meraviglia Cruise Review to Caribbean - Bahamas

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 8

Overall rating:

3.3 out of 5

Verified Review

3 Night Bahamas (Port Canaveral Roundtrip)

Sail date: November 03, 2022

Ship: MSC Meraviglia

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Cultural and customer service training is needed for the staff

Embarkation

3 out of 5

Fair

Ship experiences

Food and Dining

4 out of 5

Buffet was good, dining rooms were chaotic and food was not correctly described on the menu. Dining room manager was rude and curt.

Onboard Activities

2 out of 5

I was not impressed with any activities.

Entertainment

3 out of 5

Stage shows were somewhat entertaining however fake the singing was.

Children's Programs

No children traveled with me

Service and Staff

3 out of 5

Room service has only one phone line, never got through to order. No ice machines and minimal linens in the room.

Ship Quality

4 out of 5

It was clean and it was not difficult to navigate on board

Cabin / Stateroom

3 out of 5

Bugs in the room. Possibly bed bugs appeared on the 3rd day.

Ship tip

Dont. Just dont. Pay a little more and go with a cruise company that has perfected luxury and customer service.

Thumbs up

Ports of call

Port Canaveral, Florida

4 out of 5

Nassau, Bahamas

3 out of 5

Ocean Cay MSC Marine Reserve, Bahamas

4 out of 5

Fake paradise.

Thumbs Up 0

Disembarkation

2 out of 5

No instruction and exit points changed after standing in line

6 Comments

Other reviews of this sailing

Overall, very disappointed.

It Was Ok!

Excellent and beautiful elegant