Waiting and Stressed

MSC Meraviglia Cruise Review to Caribbean

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 12

Overall rating:

2.9 out of 5
Verified Review
MSC Meraviglia

Caribbean from Miami

Sail date: December 22, 2019

Ship: MSC Meraviglia

Cabin type: Inside

Cabin number: 10053

Traveled as: Family (young children)

Reviewed: 9 months ago

Review summary

MSC really lowered my expectations of cruises. When asking for help, I felt like a burden to all customer service staff and dining room managers, even though we were trying to fix issues that were not our fault (missing reservations, charges to our cards for things that we never bought, etc.)

Embarkation

1 out of 5
All activities and meals we had meticulously planned prior to embarkation were never recorded, and we spent the first two days of our cruise waiting in line to reschedule dinners for our party.

Ship experiences

Food and Dining

1 out of 5
Specialty restaurants were excellent, however service there was very slow (two of our three specialty dinners took 3 hours). Main dining was terrible and food was only average. Buffet was good, however extremely busy.

L'Olivio d'Oro and L'Olive doree

1 out of 5

Extremely slow service, when we asked for help with scheduling our dining times (since our at-home work scheduling was missing once on board) we were told by the manger “sorry but it’s not my mistake” and getting help was like pulling teeth. Food was pretty sad given it was Italian food (pasta, fish) in an Italian restaurant on an Italian ship.

Brass Anchor Pub

5 out of 5

Excellent service, great atmosphere.

Onboard Activities

3 out of 5
Ship had plenty to do, however there are many hidden costs to actually do anything special (e.g. bowling).

Entertainment

5 out of 5
The shining gem of this cruise was the seemingly inexhaustible amount of amazing musicians. We also saw cirque du soleil which was great.

Service and Staff

1 out of 5
Mixed- room stewards were phenomenal. However, wait staff in main dining were slow and had to be given requests multiple times. Customer service staff seemed annoyed that we were trying to fix all of our scheduled meals (that we had done in advance but the reservations vanished once on board).

Ship Quality

3 out of 5
Ship was very clean and charming. Too many people on board to truly appreciate the spaces.

Cabin / Stateroom

5 out of 5
All good here- comfortable, clean, well-stocked, and pleasant.

Ship tip

I would think twice about picking MSC

Ports of call

Miami, Florida

1 out of 5
Our embark/disembark port. Upon receiving our cruise cards, information was incorrect. The problems with this did not resolve for the next two days.

Costa Maya (Mahahual), Mexico

5 out of 5
Excellent, very fun snorkeling.

Belize City, Belize

4 out of 5
Mostly good. Mayan ruins very interesting. Tour guide great. Bus ride was not good.

Coxen Hole, Roatan, Bay Islands, Honduras

4 out of 5
Tour guide was great. Great opportunity to see the island.

OCEAN CAY MSC MARINE RESERVE, BAHAMAS

2 out of 5
It was cool to have an island to ourselves, and while I understand it was recently opened, the beaches had rough rocks, and the beers were barely cold. Other than sit on the beach, there wasn’t anything else to do (no bands during the day).

Disembarkation

5 out of 5
Quick and efficient. Better than I would have thought.
Was this review helpful? 12

2 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing