Msc way below expectations

MSC Meraviglia Cruise Review to Europe - Western Mediterranean

murtaza

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 57

Overall rating:

2.2 out of 5

7 Night Western Mediterranean (Naples Roundtrip)

Sail date: July 24, 2017

Ship: MSC Meraviglia

Cabin type: Balcony

Traveled as: Large Group

Reviewed: 6 years ago

Review summary

Msc have lost the plot Staff are impolite and rude I didn't expect this from msc meraviglia who have spent so much money to build this ship yet the services and value is way below expectations

Embarkation

1 out of 5

Slow service and chaos at check in No priority ques for family with infants

Ship experiences

Food and Dining

1 out of 5

Buffet closed between 10 am and 12 noon Again closed from 4 pm to 7 pm Staff are not polite and buffet area is chaotic Dirty tables not cleaned on time and due to the rush of cruisers it made things even worse

Onboard Activities

1 out of 5

Limited entertainment which is pay as you use, staff at the entertainment were understaffed Kids club staff were rude and impolite to kids My kids got a scare of their life when told off why they don't speak French. A French movie was played for them and they had to sit through as they were so scared My son started crying and preferred to swim rather than go to kids club Over crowded pools The hot tubs were cold and it was a shock to be told that the hot tubs are fine

Entertainment

1 out of 5

Again as I said this ship is way below its glorious marketing efforts The cir du soliel charges €15 !!!

Children's Programs

1 out of 5

Crepe paper is the best they could do Zero courtesy towards kids No gifts or any motivation for games played by kids Biased staff

Service and Staff

1 out of 5

For staff service msc needs a miracle Poor morale and over worked staff

Ship Quality

2 out of 5

Nice ship well designed Not cleaned timely inside No one monitors hand washing as you enter the buffet Sharing of serving spoons for veg and non veg - check cheese areas at buffet

Cabin / Stateroom

2 out of 5

Well kept cabins but I didn't go on the cruise to stay in my cabin