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90 MSC Fantasia Reviews

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5.0

Everything was very good! We... by MicTob0906

Sail date: /
Ship: MSC Fantasia

Everything was very good! We had a exquisite cruise. MSC Fantasia is a beautiful ship, with a lot of activities and stuff to do onboard. The cabin was perfect, the staff was so kind and always very helpful. A special thank goes out to our waiters in the Red Velvet restauran for making our dinners onboard extra great and a lot of fun. Also the waiters in IL Transatlantico. They made the evening so funny. But generally all the staff were great. The food were good, the drinks and the wine also. The activities, the music and the theatre shows were also good and various.

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4.5

Msc by Speedy1952

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe

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4.9

A smooth and pleasant cruise with nice staff by habekovaz

Sail date: / Traveled as: Large Group
Ship: MSC Fantasia / Destination: Europe

A pleasant and smooth cruise onboard MSC fantasia. Great food, great services, I am not keen on the kind of entertainment activities aboard cruise ships, but the group I was travelling with enjoyed it very much. Well thought out and organized in every sense. I'd suggest having more staff at the reception during rush hours and the night before disembarkation. Overall very satisfied, will recommend.

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3.0

I am sorry that they... by sprinter33

Sail date: /
Ship: MSC Fantasia

I am sorry that they have to learn to make guest's hapy. I paid the drinks package (all included, 400 euro, and i have to say please for drink. Its not correct. At dinner, Most of the time, for example, when i order white wine, they bring me red... in 7 days, 5 times this happens... not good. The buffet rest, in a sea day, it ok, in a stop day, at 8.30 most things not available... only pizza, burgers and similar...

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2.0

Good destinations, disappointed with MSC Cruises by LennieS

Sail date: / Traveled as: Family (older children)
Ship: MSC Fantasia / Destination: Europe

Most likely will not cruise with MSC again!

Shows had no theme.  Need more variety & creativity.  Was not Wow'd!

Food was regular.  Staff went around up selling for better food choices.

Bottled water on table during dinner took out the formality of the dinner.

Dining room staff needs more training on dining etiquette.

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5.0

UAE with MSC by paoloke

Sail date: / Traveled as: Family (older children)
Ship: MSC Fantasia / Destination: Dubai & Emirates

Good itinerary.  Sir Ban Yas island is a nice in-between for a shore-day. Dubai, Abu Dhabi and Doha are beautiful impressive cities to visit (very easy to do with taxi!). Bahrein (Manamah) was a little less.

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4.0

It is my second time... by fa3iancr

Sail date: /
Ship: MSC Fantasia

It is my second time on MSC Fantasia, for sure the first time the service was better, which doesn't mean it was a bad experience. This time on the UAE, Oman & Qatar was a little bit different the day we embarked the service was really bad every single waiter/waitress was rude I don't know why, but by the time they already know the guests started to be friendly which they should be nice since the beginning. The food was really good I don't have any complaint, I guess it depends on the time you get to the buffet there was always a schedule which was indicated on the daily program it is not like in other cruise companies that have 24hs buffet, which if you read and followed what the daily program said was good. The beverage allegrissimo package is a must otherwise you will spend a lot of money in coffee, water, ice cream and alcoholic beverages. In general the cruise was ok, it's worth the price it was. The service can be better.

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5.0

UAE by OceanKat

Sail date: / Traveled as: Family (older children)
Ship: MSC Fantasia

We enjoyed this cruise. Yacht Club was worth the extra money. Nightly entertainment was wonderful. Great cruise

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1.0

Beware MSC not a patch... by joanne661

Sail date: /
Ship: MSC Fantasia

Beware MSC not a patch on P&O very disappointed with our Xmas cruise. Food awful, rude staff, shambles, had to pay full price at speciality restaurant (only one) steak was sent back because it was rubbish, cabin was nice bit didn't get cleaned properly, drinks r expensive if you don't have a drinks package! Would not book again

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3.9

nice trip by jjbj

Sail date: / Traveled as: Family (older children)
Ship: MSC Fantasia / Destination: Other (Asia/Africa/Middle East)

a very nice roundtrip with my family Dubai etc is beautifull

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3.0

esperienza buona,cibo 8/10- intrattenimento 4/10-... by seainlove

Sail date: /
Ship: MSC Fantasia

esperienza buona,cibo 8/10- intrattenimento 4/10- pulizia 9/10 . escursioni 2/10 (care ed inutili).meglio organozzarsi soli per visitare i porti dove ci si ferma. la nave era in condizioni buone, impeccabile la pulizia ma ahimè intrattenimento quasi inesistente.questa è la maggiore pecca di msc

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4.0

MSC West Mediterranean by sammywong2000

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Western Mediterranean

Did go to a similar MSC cruise trip couple years ago on the Eastern Med. This time is much better experience. I can tell that MSC has improved a lot from management all the way to every workers on the floor. The food are much better and the other hotel related arrangements are also well conducted. As a whole, I cannot find anything I should complain. Of course there is room to improve here and there but for me it is GOOD enough. My wife and I also 4 other friends (2 also on previous MSC cruises) are very happy for MSC also enjoyed our vacations.

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3.0

Mostly average by smallfrye

Sail date: / Traveled as: Family (older children)
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

Ports and excursions - Itinerary was good although most port calls were significantly too short.  The MSC Olympia and Sh

opping excursion was pretty good although you weren't left to go shopping on your own.  They took you to a souvenir mini-mall of sorts and then to a nice jewelry store.  No time for anything else.  We did not like the Best of Santorini or the Athens, Acropolis and Plaka tours.  Neither one allowed enough free time.  If you are English speaking and want to book a tour, make sure it will be an English only tour BEFORE you book it.  One of our tours was English and French and not only did it take twice as long and eat away any free time we were to have, but it was difficult to hear the guide all the time because the "other half" of the group was talking to each other when the guide wasn't speaking in their language - and she did nothing to try to control that. No trouble booking the tours the day before.  They run shuttle buses into Corfu and Dubrovnik, you have to book it at the excursions office.  Favorite port was Dubrovnik. 

 

 

Food and drinks - buffet was boring and the same every day but served a purpose nonetheless.  We really enjoyed the dining room food.  5-6 courses on offer every night, we usually ate 4.  Service in the dining room was good.  We had the early sitting at 7:00 which we liked.  We talked to a few people who had the late sitting at 9:30 and they said they didn't like eating that late.  You can go to reception to get it changed but maybe not the first day.  Service

 at bars was slow.  Buy the drinks pakage.  We are not (usually) heavy drinkers but we "spent" almost double what the Allegrissimo (Classic) package cost us.  Kids and parents alike enjoyed having the freedom to have a drink whenever we wanted.

 

Kids - supervised kids club for ages 3-11.  Nothing is "organized" for older kids - our kids 11 and 12 too young to go to the disco by themselves at night.  Pools were always super busy - tried to avoid them in the late afternoons.  They have a waterslide that is open certain hours.  Our kids said it was whimpy.  Ping pong and foosball inside hot atrium and difficult to find them available.   Had to collect the balls from somewhere else before playing.  Other than that we didn't seek out onboard entertainment. 

 

As you may have read on other reviews ship seems crowded at times particularly before early morning port calls when everybody is on the same schedule and then again just after all onboard when leaving ports.  Hardly any English speakers onboard, a few Aussies and Brits.  Continental Europeans can be very rude and pushy - quite literally!

 

Value for money.  I did quite a lot of looking at other itineraries and costs before booking.  I was booking 4 months prior to departure.  A lot of the US cruise companies were already sold out of their kids go free deals so US carriers would have been too much more.  We did not get kids free but MSC was still more affordable.  Our only previous cruise was on Princess.   I feel a bit that it's comparing apples to oranges.

 

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3.0

Excellent itinerary by DEM13

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

We just returned from our 7 day MSC cruise. Overall we enjoyed our experience. The itinerary was excellent, it made the trip great. The Ship Fantasia was beautiful, and clean. Our room was larger then expected as we had an inside cabin. Cabins are well maintained cabin stewarts are always around ensuring everything is clean with new towels twice a day. Evening dinners were excellent, staff were friendly and the food was excellent.  The pool bars had the best bar servers with friendly and fast service.

The areas we found required improvement were the pool space and the buffet service and quality.  The pool was too small for the amount of guests, kids jumping over your shoulder to get into the pool.  We still enjoyed the pool just something to think of.  The buffet staff are not friendly or very interested in providing any service.  If you do find a server the drinks take very long to arrive to your table.  Food is just ok.  Same items daily as expected at a buffet.  Don't miss you evening dinners as we did not want to  have 3 meals at the buffet. 

 

Despite some issues we did enjoy the experience, it is an Italian cruise line so you have a lot of European travelers.  The MSC was very organised at all ports, they ensure you get on and off your boat safely and efficiently.  Look at pre booking one of the drink packages. They are well priced and worth it as single drinks can be expensive.  We choose the 24 hour drink package which includes bottled water, coffee and ice cream. On hot days we enjoyed the bottle water and ice cream a few times a day

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4.0

Beware the MSC Voucher Scam! by Emagone

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

In March 2013 we took our first cruise with MSC, had a great time, and purchased two vouchers from the MSC Musica Cruise Consultant on board before disembarking – to be used for €200 on-board credit on our next cruise. We also signed up as members and were told the vouchers were documented and the serial numbers of each were attached to our account.  We booked our next cruise for May 2014 soon after, and provided the serial numbers of the vouchers to our travel agent, who documented them and said that we needed to hang on to them to present when we embark on the cruise.

Upon check in at the Venice terminal, we were told by two separate MSC staff members that checked us in that we were to keep the vouchers until we get our invoices at the end of the cruise.  Once we got on the ship, we checked at Reception/Guest Services and were again told to wait until the end of the cruise when we received our invoices. 

On the second to last day of the cruise, I inquired at Reception/Guest Services to see a copy of our invoice thus far.  They had mistakenly charged us for 4 drink packages instead of 2, and they were able to immediately call and have the 2 extra charges removed.  I presented the vouchers for the fourth time, and was told to go upstairs to the Cruise Consultant, Maria Giovana Guarracino, as she was the only MSC Staff Member aboard the ship that could handle the vouchers.

We went to see Ms. Guarracino, and relayed to her the information that I had been given thus far and the four separate times I presented the vouchers to various MSC Staff Members.  Ms. Guarracino then told us that it was “TOO LATE” to apply the vouchers to our bill.  I of course protested, telling her again of all the different attempts that were made to apply the vouchers, as well as the fact that they were so easily able to call and remove the extra drink package charges.  She said that there was nothing she could do, as the main MSC offices were closed for the weekend and could not make that kind of adjustment to the bill until Monday. 

I was then instructed to call on Monday after we returned home from our cruise, and that the MSC Customer Service office would handle it and would be able to have both €200 vouchers credited back onto our card or issue us a check for the amount.

I called on Monday, and was told to go through my travel agency.  I called my travel agency, who tried contacting MSC but couldn’t get through. They left a message. This happened for three days. Finally on Thursday, customer service was able to get through to speak with someone at MSC, and she was told it would “NOT BE POSSIBLE” to apply the vouchers to our bill, because again it was “TOO LATE”. 

UNACCEPTABLE. My travel agency has filed a formal complaint to MSC on our behalf as of Thursday, and I will be continuing to call every day until this is rectified.

I would like to hear from anyone else that has had this happen to them as well. How long did it take for you to be appropriately reimbursed?

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1.0

Very disappointing! by jljonesdc

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

Great ship, very good entertainment Lack of food hygiene and safety training for guests in the buffet area. Lots of hands in the food. Both the tv and Internet service did not work properly. Many repeated charges for lost time

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5.0

It was my first cruise... by Yoshico

Sail date: /
Ship: MSC Fantasia

It was my first cruise and I loved it. I had my doubts before about cruises but changed my mind immediately. We felt good taken care of. The food was great. Had the best time at the theater, super shows.

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3.0

Another great MSC cruise....our 8th by FrankP8

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

Ship was built in 2008, but appears new in every respect.

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3.0

Great cruise!!!! by n2ibf

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Western Mediterranean

The ship was beautiful. The cruise was great. As frequent cruisers we found everything better than most. Except the food, this was one of the best cruises we have ever been on.

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3.0

Beautiful Ship, Awesome Stops! by cef1

Sail date: / Traveled as: Couple
Ship: MSC Fantasia / Destination: Europe - Eastern Mediterranean

The ship was very impressive and beautiful. The staff was very friendly, helpful and impressively spoke multiple languages to accommodate the different guests. The cruise itself might have been too long... I'd probably recommend a shorter cruise but that's just personally. The stops were very interesting. The ship however did not have enough activities (like competitions etc) throughout the day especially days at sea. The shows at night were very amateurish and not very impressive. Otherwise, great cruise!

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