Wanted to like MSC, so much good but critical customer failure
MSC Divina Cruise Review to Caribbean - Bahamas
4 Night Bahamas (Miami Roundtrip)
Sail date: March 13, 2023
Ship: MSC Divina
Traveled as: Family (young children)
Reviewed: 1 year ago
Review summary
The billing issue and lack of customer access along with the wait for any drink at the bar any time of day means MSC just isn't ready for prime time.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Get a copy of your bill, supposed to be given the last night. You have no way to log in to see it and no email address to reach customer service, feels like it's 1999. Fine until they final bill you 4 days after the cruise and the amount is way off, nice scam.
Ports of call
Ocean Cay MSC Marine Reserve, Bahamas