MSC has horrible customer service.

Item: MSC Divina
Rating: 1
Author: aya23

MSC Divina Cruise Review to Caribbean - Eastern

aya23

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 13

Overall rating:

1 out of 5

Caribbean, Cuba and Antilles

Sail date: February 15, 2018

Ship: MSC Divina

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

Terrible Terrible Terrible Terrible Terrible Terrible

Embarkation

1 out of 5

Not good

Ship experiences

Food and Dining

1 out of 5

Horrible

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ports of call

Miami, Florida

1 out of 5

Charlotte Amalie, St. Thomas

1 out of 5

Basseterre, St. Kitts

1 out of 5

Fort-De-France, Martinique

1 out of 5

Bridgetown, Barbados

1 out of 5

Pointe-A-Pitre, Guadeloupe

1 out of 5

Disembarkation

1 out of 5

6 Comments

wbeaulac 6 years ago

This is my second cruise with MSC divina never had an issue

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aya23 6 years ago

Please note, my review is based on my authentic experiences. MSC is a terrible cruise line and I will never return there. We all have our own experience and expectations MSC fell short of mine. Dr. Dennis I'm not concerned with your beliefs, feel free to share your experiences on your page. To Korpo024 who bets on foolishness, all service charges/tips had to be paid up front with my package, I also (which was not required) paid additional cash tips on board which I thought would help with the poor service; so your ASSumption is incorrect. I'm starting to think you guys work for this Cruise Line the way you're coming at me kind of funny. You can find something better.

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korpo024 6 years ago

I bet you did not pay the Service Charge

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DrDennis 6 years ago

Hard to believe that every single aspect of the cruise was ONE star.....the ports?, the food?, the entertainment?, the cabin?, the ship????!!! My wife and I AND many of our friends have been on the Divina and have not had a ONE star experience. In fact, we enjoyed it enough to take another cruise on the Divina. Sorry that you did not have such a good experience.

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oda 6 years ago

What do you mean...

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IkeDeb 6 years ago

Opps, sorry to see that.

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