Terrible experience unorganized with the MSC cruise ship Divina and as a customer celebrating my 25th year wedding anniversary I would like to receive a partial discount or a discount on a future cruise of my choice as a cruiseonly customer. My husband and 2 children were very disappointed of our cruise experience.
Embarkation
4 out of 5
There was not enough cruise staff on the boat to accomodate the passenger's. The safety drill was not organized or sufficient for the passengers. My family felt rushed at all times and frustrated.
Ship experiences
Food and Dining
2 out of 5
The ships buffets were always too many passengers. You had to wait at least 15 to 30 minutes to be seated to eat daily.
Onboard Activities
1 out of 5
There was not enough youthful activities or entertainment on the cruise ship for the ages 25-50
Entertainment
2 out of 5
The stage shows were entertaining and diverse.
Service and Staff
2 out of 5
My cabin room wasn't clean thoroughly. It was cleaned once in the morning with the bathroom having a daily odor smell. We conplained twice to the ships customer service. The staff on the ship was limited therefore our room needs were not met
Ship Quality
3 out of 5
The ships layout and designbwas easily accessible.
Cabin / Stateroom
5 out of 5
The room was unclean with a urine odor in the bathroom and we complained twice to the customer service but nothing was done about the service to accomodate our needs.
Ship tip
Do an extensive review on the particular ships customer reviews before making a purchase
Ft. Lauderdale cruise port terminal was much more organized than the Miami Port. We had to park long term parking on the other side of the building at least a mile on the other side of the building. We had to pay a Taxi $10 to take us to our car as a customer. Unbelievable
The cruise ship arrived late and rushed us back on the ship to depart early We had to wait at least 40 minutes for a ferry to pick us up amd take us to land. We did not have enough time to enjoy our vacation experience. Our paid excursion was shorten by at least 2 hours.
The cruise ship arrived late and rushed us back on the ship. This location is very expensive. The location US dollar is not strong and there is not much activities to do for fun.
The cruise ship arrived late and rushed us back on the ship to depart early. Our excursion was delaye and cancelled. We did not receive a refund back from our 3rd party travel excursion. They gave us a hard time.
MSC are much more European, more relaxed and laid back just be sitting by the pool and in bars, it seems like you were expected a Carnival or NCL experience - party and activities all day and night long. Not MSC style.
This was the most laid back and slowest cruise I have ever been on. The cleaning of the room left a lot to be desired but every time we walked in on our steward he was in bathroom with a toilet brush. Brushing toilet. The bathroom floor was never mopped. A few little things to complain about but nothing to ruin out trip. This is definitely a cruise for older people.
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