MSC Reservation Practices

MSC Divina Cruise Review to Caribbean


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 7

Overall Rating:

3.0 out of 5
10 Night Caribbean (Miami Roundtrip)
Sail Date: January 11, 2016
Ship: MSC Divina
Traveled As: Couple
Reviewed: 1 year ago

My wife and I made reservation for the January cruise many months in advance.  Two days before sailing MSC called and said they had to downgrade us to a much smaller unacceptable cabin due to overbooking.  Even though they refunded the price difference, we would have never signed up to spend ten days in the small cabin they gave us.  Our travel agent now tells us that this is a common practice at MSC Cruises. We would sail with MSC again only if we could get an iron clad guarantee the we would get the cabin we paid for.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
3 out of 5
3 out of 5
5 out of 5
Was this review helpful? 7

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