POOR SERVICE

MSC Divina Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

1.0 out of 5
Verified Review
7 Night Eastern Caribbean (Miami Roundtrip)
Sail Date: November 21, 2015
Ship: MSC Divina
Cabin Type: Balcony
Cabin Number: 12048
Traveled As: Singles/Friends
Reviewed: 1 year ago

Service was very poor. Had to beg for water while dining. We drink green tea with our dinner. They told us it was only offered at the Buffet Dining. Ridiculous! If the ship has it, please the guest. It wasn't until our 4th night when the Server from Bella Rosa was able to get it for us, meanwhile we had to bring it from the Buffet. No honey mustard, no tissues in stateroom for 2 days. Ran out! The crew from the Gym Room, very unpleasant! First time we see a Cruise Ship requesting to sign a waiver to use it. Very primitive!  Then asking personal information, when all they need is the stateroom number, it is all in the computer database. Why make one uncomfortable? This was our 2nd cruise with MSC. We first traveled on Nov. 2013, what a difference! We actually bought at that time a Future Cruise Cert. and we were given a hard time to use on this sailing, because of restrictions, what? First Cruise liner who offers a FCC and has restrictions to use it. Not sure MSC is in our future sailings! What a shame, because we are MSC Club Members!

 

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5
1 out of 5
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