Ship is nice. Service and food needs improvement

MSC Divina Cruise Review to Europe - Western Mediterranean


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

2.0 out of 5
Verified Review
10 Night Western Mediterranean (Rome Roundtrip)
Sail Date: October 06, 2015
Ship: MSC Divina
Cabin Type: Inside
Cabin Number: 9194
Traveled As: Large Group
Reviewed: 1 year ago

service on the ship is inconsistent.  We would receive different answers to the same question from the shipboard staff.  The staff didn't appear to be well informed about policy or activities on the ship.  Denied service from staff several times  because it was too close to their station closing time (20 minutes is too close) Specialty steakhouse is sub par.  Stay away from any beef selection on the ship, the cuts of beef are not what the menu indicates and you won't get served the cook of beef desired.  Other than these issues, everything else is just OK.

Food and Dining

1 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Cabin / Stateroom

3 out of 5
Was upgraded to a balcony!
5 out of 5
5 out of 5
5 out of 5
5 out of 5
5 out of 5
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