MSC Armonia Cruise Reviews - Reviews

activities crew-excellent night shows-excellent food-terrible keeping passengers updated on delays-not good

My title "Disappointing From Stepping Onto the Ship to End" 1. After leaving port in Miami, the Captain announced we were not going to Ocho Rios as planned, but instead to Montego Bay. He described it as "administrative necessity." 2. We were to arrive in Montego Bay at 1:00pm. However, not until approximately 11:30am on the day of arrival to Montego Bay, the Captain announced that during the night, the ship had maintenance issues which slowed the ship speed. As a result, we would not arrive to Montego Bay until 11:00pm, where we would dock for the night. Additionally, because of this maintenance issue, the port of Costa Maya was now cancelled. To further point out the unprofessional communication, I had purchased an excursion from the ship excursion desk at approx 10:30am. They never mentioned that we would not be at the port that day yet sold me an excursion and the announcement was made approximately 15 minutes after my purchase. We did arrive to Montego Bay the next day and they honored the excursion purchase. This biggest issue with the changing and canceling of ports for me was the fact I had booked excursions at each location through outside vendors. Thus, I had to deal with the notifications and cancellations to each vendor to get refunds and reschedule where possible. While I understand there can be issues, it was just too much and my biggest complaint was the poor communication from the Captain. I found it to be very unprofessional. For this reason, I would not recommend sailing on the MSC Armonia. 3.

If it wasn’t for the services and crews onboard I would have felt disappointed. The main dining and breakfast decks weren’t necessarily pleasing. But I appreciate the effort putting forth by MSC Armonia. Cruise was a success... thank you !

Overall I liked the cruise. The staff was great and very friendly. This ship is getting old and the service and food, especially in the main dining room need to improve.

Very disappointed with size of my room, not good for 3 adult.

It was a great vacation. Small ship, with great staff.

The cruise was very nice. Great places and great ship. The only problem that we had was with my baggage that was damaged and I didn't receive any money to buy a new one, since it was ripped off and I needed the back to come back home. The other thing is that when the ship stops in the port the beaches are not close and we have to pay the excursion to take us there. For us that are 4 people is very expensive to do it, so I actually didn't see any beaches on the places that we went. We already pay a lot of money to do the cruise, I think that the company should at least give the guests a ride until the beach without the need to pay anything more for it.

I have been on many MSC cruses the ships are all beautiful the food is terrible. Please do something about your food!

MSC Armonia far exceeded our expectations- we had taken cruises before, but this one excels above the rest

No thank you etc., etc., etc., etc., etc., etc.,...............

This cruise was an overall major disappointment. From the tasteless food, weak drinks, poor photography, lackluster entertainment (no comedy club shows, game shows), everything closing too early, everything being overpriced (liquor, jewelry, bags etc), boring buffet (no omelette station, no Asian/hibachi counter, no taco station, no deli; no tea time, constantly running out of things and having to ask for basic things like salad dressing and being met with an attitude as if we were asking too much; the weak weak drinks, long wait in line, no hot food after 11:30am; AND most important the nasty, dismissive, condescending attitudes of the guest relations personnel, I would not sail with MSC and would not recommend MSC to anyone. The management, staff and vessel need a complete overhaul.

ship should be parked next to the titanic. even customer service said maybe they should sell the ship to the chinese. and it lacked everything

Surprised with very delicious food, despite many negative reviews. Maybe, pay more attention on the entertainments

Our vacation on MSC Arminian was absolutely perfect.

I have made more than 10 cruises with more than 4 different shipping companies and this seemed one of the best. We were staying in a suite in the bow. The unbeatable attention and cleanliness of the cabin and the excellent boat. I will be back.

This was the 12th cruise I have been on with the 5th cruise line I have cruised with. This was the WORST cruise I have EVER been on and the first and LAST time I will ever cruise with MSC. I spent the first 4 days in line at the Guest Relations desk for Internet (did not have Internet access until the afternoon of the third day) and billing issues...long wait in line each time. There was false advertising for both "unlimited" Internet access and "unlimited" onboard drinks. The cabin beds were like sleeping on bricks and I had to call more than once for towels and cleaning of the bathroom. The food was absolutely terrible both in the buffet and the restaurant (food was sent back EVERY night because it was simply inedible). The theater shows were amateurish and only mildly entertaining; the only show that was really entertaining was the crew talent show. There were no separate activities targeted to 18-30 year olds...a single lounge disco was provided for all ages (ridiculous). There were few onboard entertainment activities for adults (shuffleboard...really??...and the arts and crafts were designed for children). The movies shown in the theater and on TV were at least 3 years old (also only 2 English-speaking non-sports channels on TV) and there was no streaming capability whatsoever. To cap it off, there was no published pricing for the guest pictures for sale at the end of the cruise and pricing appeared to be established on a random basis and very unprofessionally and unethically sold ("pick out which pictures you want and we'll tell you the price"). The price quoted for 10 pictures was more than double the pre-boarding price offered online and more than I have EVER paid for pictures on any cruise. I received a lower price (albeit still higher than I have ever paid) for the pictures only after complaining to the photo department manager. And the quality of the pictures was poor, specifically the background scenery was shabby and every shot had wrinkled "flooring" which makes it clear that the poses were taken in front of fake scenery. I cannot express the extent of my disappointment in this cruise and my experience with MSC...but I will endeavor to share this poor experience with as many people and as many cruise review sites as possible.

i have been on 20 cruises so i know what to expect from a cruise this ship did not let me down the staff is fantastic they cant do enough for you

will not cruise Msc anymore. it was not the ship for me.

A ship for a great getaway. No it doesn't have all the bells and whistles like bigger ships but the staff is welcoming and warm. Just what I needed. The Captain is one of the more personable Captains I've come across in all my cruises.

Smaller and more intimate than we are used to. Had a great time