Well below my previous MSC experince
MSC Armonia Cruise Review to Cuba
7 Night Western Caribbean & Cuba (Miami Roundtrip)
Sail date: April 29, 2019
Ship: MSC Armonia
Cabin number: 1177
Traveled as: Couple
Reviewed: 5 years ago
Review summary
Two years ago my husband and I sailed on MSC Divina , we has an amazing time so this year we decided to invite another couple since we had a blast the last time. Guess what as we enter the on the boat the décor was so outdated and not what we was not accustomed to. Later on we finally walk to the room and guess what the cabin had a mildew smell which thankfully I packed a air freshener plug in. Day 2 I found a roach on the mirror and I killed it I was shocked. I called the front desk and they sent someone to remove it. I asked for a different room and was told that they were 100% booked and I had to wait until Wednesday to see if they have another room available. " That's three days that I had to sleep in the room" Lets fast forward to Day 4 the day before Cuba we were told that in order for us to get off the boat you need to have a People to People experience which starts at $55 up to 200. So we paid for the excursion the night before we arrived to Cuba. People note to self you can get off the boat without paying the excursion fee. Guess what the cruise Director Miguel made an announcement once we docked in Cuba that if you are independently getting on the boat without a people to people excursion you may do so. So we tried to request for a refund and was told that they could not issue a refund. The Customer Service was the worst as well as misleading. Please set up your own excursion ahead of time for half the price. " they made it seemed as if it was mandatory" Also don't pay the $ 75 to have MSC get the VISA on your behalf you can purchase your own Cuba VISA in advance for $10.00. Also if you exchange your money please do it while on the boat rather than in Cuba port. If you are from the US -1 usa dollars is 87cents in Cuba yes our US dollars don't mean anything. On the boat you can get a refund to what you haven't used, at the port it will be less. Ex: I exchanged 100 in US and received $85 in Cuba monies. Needless to say this will be our last time cruising with MSC.Embarkation
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Reserach a new ship Divina or Seaside