The trip itself was amazing. There is so much to do on the ship from live entertainment to fun activities. My only concern was the lack of sympathy and awareness given to my food allergies. I attended the Chief Dinner; was exposed to cross contaminatio

Item: Mariner of the Seas
Rating: 2.8
Author: shawlawn2002

Mariner of the Seas Cruise Review to Caribbean - Western

shawlawn2002

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 4

Overall rating:

2.8 out of 5

Verified Review

5 Night Western Caribbean (Galveston Roundtrip)

Sail date: August 19, 2024

Ship: Mariner of the Seas

Cabin type: Balcony

Cabin number: GTY

Traveled as: Couple

Reviewed: 20 days ago

Review summary

The cruise experiences was overall great but they just need to really focus on keeping the rooms clean verifying that everything is clean including the curtains in the rooms as I mentioned above ours was covered in blood which is how we started our cruise on day one and that was not a very good welcoming also verifying allergies would be helpful I did not like that there was no empathy or follow up for management regarding my allergic reaction from the Chef Dinner.

Embarkation

5 out of 5

Very easy process with helpful signage staff and communication.

Ship experiences

Food and Dining

5 out of 5

Amazing

Onboard Activities

3 out of 5

Pool, rock-climbing,live shows, spa and various activities..

Entertainment

5 out of 5

This was the most enjoyable part of the cruise. Awesome live performances.

Service and Staff

1 out of 5

The curtains to the balcony were covered in blood during day 1 of check in. We had the room steward remove them but that was gross.

Ship Quality

2 out of 5

Overall the ship was clean and well maintained.

Cabin / Stateroom

1 out of 5

As mentioned above there was blood on the curtains. I did not feel the room was cleaned properly. The size was good very spacious but old needs updating.

Ship tip

Follow up!! No one contacted me after we reported the allergic reaction to Guest Services and spoke to the Dining Room 5 Manager. I don't feel there was any empathy and I spent all morning in medical unit. Staff should verify allergies before serving food.

Thumbs up