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Worst Customer Service Ever!

Mariner of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 3

Overall rating:

3.5 out of 5
Verified Review
Mariner of the Seas

5 Night Western Caribbean (Galveston Roundtrip)

Sail date: August 19, 2024

Ship: Mariner of the Seas

Cabin number: GTY

Traveled as: Couple

Reviewed: 20 days ago

Review summary

Excellent cruise, rooms, food and such. Study everything before you go to have the best possible time.

Embarkation

5 out of 5
This was actually one of the best embarkations ever!

Ship experiences

Food and Dining

5 out of 5
Main dining room, buffet, and Johnny Rocket's was fabulous!

Onboard Activities

3 out of 5
Attended several shows, but they were not of our taste.

Entertainment

4 out of 5
Great shows, but not culturally diverse.

Service and Staff

1 out of 5
Guest services was terrible!

Ship Quality

5 out of 5
Everything about the ship's design was fantastic!

Cabin / Stateroom

1 out of 5
Our original cabin was not for a disabled person (ambulatory). I was then offered another price that was way beyond what we wanted to pay. customer service tried to blame me and actually lied about something I supposedly said.

Ship tip

If you need a particular type of room make sure you have it way before your travel date.

Thumbs up

Ports of call

Costa Maya (Mahahual), Mexico

5 out of 5
Nice port with many things to do.
Thumbs Up

Cozumel, Mexico

5 out of 5
Fantastic port, with lots of excursions. If you drink Tequila or smoke cigars, you'll love it!
Thumbs Up

Disembarkation

4 out of 5
Excellent disembarkation!
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Other reviews of this sailing

Wonderful, Very pleasant, Spectacular, Would do it again!!
Great time at sea (until I got sick)!
1st Cruise thru American Airlines