Not so great this time

Item: Mariner of the Seas
Rating: 2.8
Author: rlwilson4586

Mariner of the Seas Cruise Review to Caribbean - Bahamas

rlwilson4586

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 48

Overall rating:

2.8 out of 5

Verified Review

4 Night Bahamas & Perfect Day (Port Canaveral Roundtrip)

Sail date: December 02, 2019

Ship: Mariner of the Seas

Cabin type: Inside

Cabin number: 7277

Traveled as: Couple

Reviewed: 4 years ago

Review summary

We enjoy cruising and have been on most carriers. We have cruised Royal Caribbean ships 3 times in 2019, and this was our second cruise on the Mariner of the seas this year. It was a great experience in August so we decided to take my parents on the ship as a present and pull them away from Disney cruise lines. It was a good cruise but the soda machines didn’t work and were out of most sodas when they did for most of the cruise which is disappointing considering it’s $14 dollars a day per person to use those. No help from the customer service on this. Also, the casino staff wasn’t going to pay wins on three separate occasions and I was called a liar in the casino, that is until the lit boss came and reviewed and found I did indeed make the bet on lucky ladies which I was then paid on. Still ridiculous though. This was our third royal Caribbean cruise this year alone, and by far the worst experience this year with the line. Very disappointing

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5

The soda machines were down for 3 out of 4 days. Staff didn’t offer to make it right or to refund portion of drink package either. Also, the food in windjammers was often overcooked and at times in main dining food was presented food. Had to send back 2 of 4 nights.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

No comedian this time, but the ice show was great and the musicians onboard were top notch.

Service and Staff

2 out of 5

Room personnel amazing, bartenders amazing, casino staff were awful. Had three hands I bet on lucky ladies the dealer wasn’t going to pay out on..... had to involve the pit boss twice when they said we didn’t bet lucky ladies(we do every hand). Customer service staff weren’t very helpful addressing soda machines being down 3/4 of the cruise either.

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

Promenade rooms are very very loud until about 1 am.