Worst customer service and worst cruise ever!!! do not sail with them!!

Majesty of the Seas Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 12

Overall Rating:

1.0 out of 5
4 Night Bahamas (Miami Roundtrip)
Sail Date: May 12, 2014
Ship: Majesty of the Seas
Cabin Type: Inside
Traveled As: Family (older children)
Reviewed: 3 years ago

I could not get on the cruise because they said I did not bring my I20. Before I go to the cruise I checked carefully on your website and it only told me to bring my passport and visa with multiple entries, which I did. I've saved my time and money for years to go to this cruise. I was really upset and did not get any refund from them. They never apologize. I am a travel agent and I am going to stop all of our tours with them. I'm also so disappointed of their customer service. I called for several times, the representatives were extremely rude and they could not solve my problem regarding the issue. They would refund or resechedule the trip for me. I would never sail with them because they just want to get your money and do not care about their customers at all! Do not cruise with them!!

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship Tip

do not sail with them! they are horrible!!!

1 out of 5
1 out of 5
1 out of 5
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