Worst customer service and worst cruise ever!!! do not sail with them!!

Majesty of the Seas Cruise Review to Caribbean - Bahamas
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 13

Overall Rating:

1 out of 5
Majesty of the Seas

4 Night Bahamas (Miami Roundtrip)

Sail Date: May 12, 2014

Ship: Majesty of the Seas

Cabin Type: Inside

Traveled As: Family (older children)

Reviewed: 4 years ago

Review Summary

I could not get on the cruise because they said I did not bring my I20. Before I go to the cruise I checked carefully on your website and it only told me to bring my passport and visa with multiple entries, which I did. I've saved my time and money for years to go to this cruise. I was really upset and did not get any refund from them. They never apologize. I am a travel agent and I am going to stop all of our tours with them. I'm also so disappointed of their customer service. I called for several times, the representatives were extremely rude and they could not solve my problem regarding the issue. They would refund or resechedule the trip for me. I would never sail with them because they just want to get your money and do not care about their customers at all! Do not cruise with them!!

Ship Experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship Tip

do not sail with them! they are horrible!!!

Ports Of Call

Miami, Florida

1 out of 5

Nassau, Bahamas

1 out of 5

Cococay (Cruiseline's Private Island)

1 out of 5

Key West, Florida

1 out of 5
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