Ok cruise with help needed in customer service

Item: Majestic Princess
Rating: 3.2
Author: deshawnmeriweth

Majestic Princess Cruise Review to Mexico

deshawnmeriweth

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 20

Overall rating:

3.2 out of 5

Verified Review

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: March 19, 2022

Ship: Majestic Princess

Cabin type: Balcony

Cabin number: A241

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

The ship was nice, but the customer service was horrible.

Embarkation

4 out of 5

Very good

Ship experiences

Food and Dining

3 out of 5

The buffet was a treat. The main dining experience was awful. The reservation system didn’t work properly. The main dining manager did nothing to resolve the issue. The food wasn’t good. Spent most donn

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

2 out of 5

The service was okay. The staff was friendly. But getting help from customer service was impossible. Getting house keeping by phone was not possible.

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

We were given the wrong room, had to go to customer service multiple times, then was told that we would have our luggage taken to our new room. That didn’t happen. Our dinner reservations were cancelled due them being tied to the previous room,