Terrible service ms maasdam

Maasdam Cruise Review to South Pacific - Australia

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 20

Overall rating:

1.4 out of 5
Maasdam

16 Night Southern Ocean Holiday (Sydney To Perth)

Sail date: December 21, 2018

Ship: Maasdam

Cabin type: Inside

Traveled as: Singles/Friends

Reviewed: 5 years ago

Review summary

It was the most terrible cruise I have been to .Their service was very poor . we had to pay for everything in USD dollar even when the whole trip was happening in Aidtrallia and they didnt tell us while we were booking it .The ship was almost like a retiredment house and we didnt notify about that before .95 percent of people were 65+.Of course they were lovely people but it was not our plan to spend time and our holiday just with reading books and boring/ repeatetive stuff about the sea life ! No entertainment at all .I was in the cruise for 16 days and just 2 nights was musice nights .Absoulutly Nothing to do in the cruise.Food was terrible and every day the same menu without much variety. They droped us on the shore every time we supposed to see different ilands or city , without any transport option and we had to pay extra to get the taxi or any other transports . Not even any help . It was so noisy and we cant sleep well.the beds were not comfortable and I got back pai Their customer service wad very poor and confusing.It was almost waste of money and time to travel with them .The boring ship with no efford to make the guest happy as we were in holiday .It was just about getting your money in any way they could without offering a good service .the only posetive point about them is tsome of room staffs who were friendly.I will never ever travel with them again in my life and If you have plan to do it I shall say you will regret it just like us .I wont recommend them to any people in my network.

Embarkation

1 out of 5
Terrible

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

2 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

It was the most terrible cruise I have been to .Their service was very poor . we had to pay for everything in USD dollar even when the whole trip was happening in Aidtrallia and they didnt tell us while we were booking it .The ship was almost like a retiredment house and we didnt notify about that before .95 percent of people were 65+.Of course they were lovely people but it was not our plan to spend time and our holiday just with reading books and boring/ repeatetive stuff about the sea life ! No entertainment at all .I was in the cruise for 16 days and just 2 nights was musice nights .Absoulutly Nothing to do in the cruise.Food was terrible and every day the same menu without much variety. They droped us on the shore every time we supposed to see different ilands or city , without any transport option and we had to pay extra to get the taxi or any other transports . Not even any help . It was so noisy and we cant sleep well.the beds were not comfortable and I got back pai Their customer service wad very poor and confusing.It was almost waste of money and time to travel with them .The boring ship with no efford to make the guest happy as we were in holiday .It was just about getting your money in any way they could without offering a good service .the only posetive point about them is tsome of room staffs who were friendly.I will never ever travel with them again in my life and If you have plan to do it I shall say you will regret it just like us .I wont recommend them to any people in my network.

Ports of call

Melbourne, Australia

3 out of 5

Hobart, Tasmania, Australia

1 out of 5

Port Arthur, Tasmania, Australia

1 out of 5

Adelaide, Australia

1 out of 5

Kangaroo Island, Australia

1 out of 5

Port Lincoln, Australia

1 out of 5

Esperance, Australia

1 out of 5

Disembarkation

1 out of 5
Was this review helpful? 20

4 Comments

Gwbigdog    2 years ago

Thanks for sharing your cruise.

FirehawkBob    5 years ago

I started sailing HAL when I was 43 and I was among the youngest on board. The longer the cruise the higher average age of cruiser. My 20 somethingth cruise is less than 100 days away and all on HAL. Next time use a travel agent who can guide you to a cruise you might enjoy.

adriftagain63    5 years ago

I LOVE Holland America! I throughly enjoyed my time aboard the Maasdam on my Canada New/England cruise last year! The cruise I went on was very Port intensive. We did not take any ship excursions. We got off at each port and just enjoyed exploring on our own. We rented a car at two different locations to see the sights. Holland America does not plan out your entire vacation. You have to choose what type of excursions suits you and book them yourself. It's very sad that you had such a terrible experience. I'm about to board the Holland America ship for the third time. I have cruised on other cruise lines and I absolutely prefer Holland America. They have impeccable service, friendly staff and delicious food. Not only delicious, but award-winning according to the Cruise Critic Awards. If you have that much to complain about from your cruise, it's probably best you don't cruise with Holland America again by the way, I'm 55 years old. I'm nowhere near retirement home age. You can't please everyone, apparently! You would probably be better suited to a Norwegian Cruise or possibly the Carnival Cruise Ship.

Deleted2    5 years ago

But you don't have any listed in your 'network' nor any list of other cruises you have done so we can gauge your experience. 😏😔

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