Terrible service ms maasdam

Maasdam Cruise Review to South Pacific - Australia

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 4

Overall rating:

1.4 out of 5
Maasdam

16 Night Southern Ocean Holiday (Sydney To Perth)

Sail date: December 21, 2018

Ship: Maasdam

Cabin type: Inside

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

It was the most terrible cruise I have been to .Their service was very poor . we had to pay for everything in USD dollar even when the whole trip was happening in Aidtrallia and they didnt tell us while we were booking it .The ship was almost like a retiredment house and we didnt notify about that before .95 percent of people were 65+.Of course they were lovely people but it was not our plan to spend time and our holiday just with reading books and boring/ repeatetive stuff about the sea life ! No entertainment at all .I was in the cruise for 16 days and just 2 nights was musice nights .Absoulutly Nothing to do in the cruise.Food was terrible and every day the same menu without much variety. They droped us on the shore every time we supposed to see different ilands or city , without any transport option and we had to pay extra to get the taxi or any other transports . Not even any help . It was so noisy and we cant sleep well.the beds were not comfortable and I got back pai Their customer service wad very poor and confusing.It was almost waste of money and time to travel with them .The boring ship with no efford to make the guest happy as we were in holiday .It was just about getting your money in any way they could without offering a good service .the only posetive point about them is tsome of room staffs who were friendly.I will never ever travel with them again in my life and If you have plan to do it I shall say you will regret it just like us .I wont recommend them to any people in my network.

Embarkation

1 out of 5
Terrible

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

2 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

It was the most terrible cruise I have been to .Their service was very poor . we had to pay for everything in USD dollar even when the whole trip was happening in Aidtrallia and they didnt tell us while we were booking it .The ship was almost like a retiredment house and we didnt notify about that before .95 percent of people were 65+.Of course they were lovely people but it was not our plan to spend time and our holiday just with reading books and boring/ repeatetive stuff about the sea life ! No entertainment at all .I was in the cruise for 16 days and just 2 nights was musice nights .Absoulutly Nothing to do in the cruise.Food was terrible and every day the same menu without much variety. They droped us on the shore every time we supposed to see different ilands or city , without any transport option and we had to pay extra to get the taxi or any other transports . Not even any help . It was so noisy and we cant sleep well.the beds were not comfortable and I got back pai Their customer service wad very poor and confusing.It was almost waste of money and time to travel with them .The boring ship with no efford to make the guest happy as we were in holiday .It was just about getting your money in any way they could without offering a good service .the only posetive point about them is tsome of room staffs who were friendly.I will never ever travel with them again in my life and If you have plan to do it I shall say you will regret it just like us .I wont recommend them to any people in my network.

Ports of call

Melbourne, Australia

3 out of 5

Hobart, Tasmania, Australia

1 out of 5

Port Arthur, Tasmania, Australia

1 out of 5

Adelaide, Australia

1 out of 5

Kangaroo Island, Australia

1 out of 5

Port Lincoln, Australia

1 out of 5

Esperance, Australia

1 out of 5

Disembarkation

1 out of 5
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