5 Night Western Caribbean (Ft. Lauderdale Roundtrip) Sail Date: March 29, 2014 Ship: Liberty of the Seas Cabin Type: Inside Cabin Number:7129 Traveled As: Couple Reviewed: 4 years ago
Everything was great! This was great time and it was good to be back on the Liberty. The staff was friendly prompt to serve and knowledgeable.
I found the following opportunities
1. The room had a lot of hair lift on carpet ..I think they may need to re-look their vacuums. The housekeeper took care of it and was very kind, I suggest better equipment.
2.Went to promenade to purchase a watch...my wife found one she liked. There was a sign for 50-70 percent off. She asked, while holding up the watch "Are all these 70 percent off" We were told yes..we decided to purchase. When he rang the watch up it came back with a price that was 60 percent off. When we questioned it..that we were told 70 percent we were told " He doesn't control prices" We asked at all levels of supervision and were told prices were controlled by the office in Miami?The staff apologized, were very kind and offered us wine, dinner...but no cost adjustment. We were told the employee needs more training. We did not make a purchase. We felt supervision should be able to provide guest recovery when mistakes are made.
3 Finally the ship areas by the Jacuzzi in the solarium (Adult) the panels overhead showed water damage and many were bubbled. Was not good to lay and look up at that. Fix please.
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.
Every Wednesday you'll receive the latest articles, deals, and news from the Cruiseline.com team, plus tips and photos submitted by our vibrant community of diehard cruisers. You'll also get a free gift — a downloadable, printable PDF of our guide to cruising!
Sign up for weekly cruise deals.
Join other subscribers and get the best cruise deals of the week in your inbox every Thursday.