Overall the cruise was great - the food and customer service were the highlights and the entertainment was very good but got old by the last couple of nights. The Navigator app only worked on the ship. The final statement was confusing. I wish HAL provided info about the Northern Lights app where we could have gotten notifications. I only knew about this after the fact from Facebook.
Embarkation
4 out of 5
Although it was organized, it took over a hour to embark - we had to go through at least 5 or 6 queues
Ship experiences
Food and Dining
5 out of 5
The food was excellent
Onboard Activities
4 out of 5
I used the fitness center and it was OK - the weight machines weren't that great
Entertainment
5 out of 5
The performers were very good. We really enjoyed the rock band in the Rolling Stone Rock Room. The dance group in the World Stage was outstanding - the signing group was just OK, and the comedian was very good.
Children's Programs
I don't have any kids
Service and Staff
5 out of 5
The customer service by the stewards, bartenders, and servers was outstanding especially our stewards Indri and Jung. The customer service desk was very helpful.
Ship Quality
5 out of 5
Cabin / Stateroom
5 out of 5
Our stateroom was very clean and comfortable and our stewards met all of our requests.
We were really disappointed in the Ketchican Waterfront & Wildlife Cruise. It was basically a 2-hr boat ride in the same waters we were in on the ship. We only saw 5 bald eagles from a distance. There was no narration about the waterfront - we expected to see totem poles and colored houses on Creek St and did not see this. This excursion was very boring and not worth $129 per person.
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
