Disappointing Experience on Koningsdam

Koningsdam Cruise Review to Transatlantic

Cruises: 7+ cruises
Review: 1
Helpful Votes: 27

Overall rating:

3.3 out of 5
Verified Review
Koningsdam

14 Night Passage To Rome (Ft. Lauderdale To Rome)

Sail date: March 28, 2018

Ship: Koningsdam

Cabin type: Balcony

Cabin number: 10044

Traveled as: Couple

Reviewed: 3 years ago

Review summary

We were very disappointed, Wi-Fi was very expensive, food was mediocre, HAL had every way they could manage to charge extra for food, services etc(even bottled water), bedding was dirty and clinically unacceptable,wine choices were poor quality ,guest services nice, but had every excuse as to why something was unable to be changed etc(especially intercom system ). We will never go on HAL again

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5
Unless you paid a surcharge food was mediocre at best, Lido bar had the same food being served almost every night and you knew what it would taste like even before you saw it.Quality of cooked vegetables poor, as was the variety. Main dining room fair but nothing special

Lido Bar

4 out of 5

Excellent staff and service, unfortunately throughout the ship, despite having a signature beverage package, the wine was poor quality unless you paid extra .

Onboard Activities

3 out of 5
We bought a spa pass for the Thermal pool for the 24 days. I am a nurse and found the dirty scum line around it unacceptable but despite drawing the staffs attention to it little was done about it.

Entertainment

3 out of 5

Service and Staff

4 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

2 out of 5
Cabin was smaller /narrower than the usual verandah cabin,-you would not want to be a large person or you wouldn’t fit. There was lots of storage and the veranda was nice. Visible linens were clean and changed frequently , unfortunately the duvets and mattress covers,or pillows, were not even changedor cleaned inbetween passengers and were dirty, with hair,and stains and body fluids on them.This was quite unacceptable.

Ship tip

Don’t.

Ports of call

Ponta Delgada, Azores

5 out of 5

Malaga, Spain

4 out of 5

Cartagena, Spain

4 out of 5

Disembarkation

3 out of 5
Eventually-Holland America had changed our flights for a day later than disembarkment so had provided a hotel, transport for us to enable the change. Guest services refused to honor this, even though we had it in writing from Corporate HAL and we were only able to resolve this after several emails, phonecalls(made by my son in America ) and persistent interaction with the HAL representative in the USA
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