Learn from our misfortune

Item: Koningsdam
Rating: 3.3
Author: Maidenhell63

Koningsdam Cruise Review to Caribbean - Southern

Maidenhell63

Contributor Level: Purser

51 Days Till Next Cruise

Cruises: 2-3 cruises

Reviews: 2

Helpful Votes: 25

Overall rating:

3.3 out of 5

10 Night Southern Caribbean Seafarer (Ft. Lauderdale Roundtrip)

Sail date: March 18, 2018

Ship: Koningsdam

Cabin type: Balcony

Cabin number: 6005

Traveled as: Couple

Reviewed: 6 years ago

Review summary

We will never travel on HA lines again. So dissapointed in almost every aspect of our cruise.

Embarkation

2 out of 5

Ship experiences

Food and Dining

1 out of 5

The food in the buffet was Old Country Buffet quality. Everything was dry and either over or undercooked. Raw pork roast is a NO NO NO. Sandwiches had wrong labels. cold eggs, cold mashed potatoes, brown chicken, just ick ick ick. Room service food was mediocre at best. Main DR food was nothing special and always lukewarm and the portions were super small. The food at Pinnacle and Tamarind was however OUTSTANDING.

Sea View Bar

1 out of 5

Rudest bartenders I've ever encounterd on a cruise. The entire area was constantly filthy with trash and empty glasses everywhere. In 10 days there was only 1 day that they had pool towels avaiable.

Onboard Activities

2 out of 5

Entertainment

1 out of 5

The entertainment was ametuer and the theater was so small and needs an update desperately.

Service and Staff

3 out of 5

The language barrier in the restaurants becomes a problem when they can't understand what you are ordering. So many times we were served the wrong thing. Most of the staff are super friendly and helpful, but there were a handful that clearly didn't belong in the travel industry at all. Big shout out to Slam and EJi our stewards for their impeccible service.

Ship Quality

2 out of 5

The railings were always dirty so everytime you walked down the stairs and held the railings you had to wash your hands.. The pool area's were always littered with dirty dishes and wet towels.

Cabin / Stateroom

5 out of 5

Very nice cabin with all the storage you could ask for. The shower was heaven and the Elemis products were exactly what your hair needs after a day in the sun and water. The bedding was super soft and luxurious. 5 live TV channels ( 4 of the news ) is ridiculous and a bit absurd for one of the more pricey cruises. Movie selection was extensive though, so there is that. Balcony was spacious and exactly as described. We really loved our room and it was probably one of the only things on our 10 day cruise that we enjoyed.

Ship tip

Complaints: 1. Food was never cooked to correct temperature in Dining room or buffett. The quality was comparable to Applebees or TGI Fridays. 2. The canned pop was served warm...Seriously!? 3. The ship is pretty dirty and the pool areas are a mess. 4. Everything pretty much closes up at 9 pm. 5. The internet is very $$$$ and it takes 10 min to get a connection, for which you are charged for. Very laggy and not reliable. 6. Many elevators were out of business during peak times. 1. $70 for unlimited laundry service was a godsend. 2. Elemis spa products in bathroom 3. Slam and Eji our stewards 4. Ports were gorgeous and the excursions were outstanding. BE AWARE THAT WE RETURNED TO FORT LAUDERDALE WITH FOOD POISIONING IN ADDITION TO HAVING STOMACH ISSUES THOROUGHT THE CRUISE. ALSO, PURCHASED THE $25 PER PERSON PRIORITY LUGGAGE SERVICE AND THEY FAILED TO SEND MY LUGGAGE TO THE AIRPORT. HERE WE ARE 3 DAYS LATER AND I STILL HAVE NO LUGGAGE.

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Half Moon Cay, Bahamas (Private Island)

5 out of 5

Grand Turk Island

5 out of 5

Amber Cove (Puerto Plata), Dominican Republic

5 out of 5

Kralendijk, Bonaire

5 out of 5

Willemstad, Curacao

5 out of 5

Oranjestad, Aruba

5 out of 5

Disembarkation

4 out of 5

6 Comments

Maidenhell63 6 years ago

@RWP ...I’m super glad you had a great cruise. That’s the whole point! It doesn’t negate the fact that our experience was vastly different from yours.

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lovelongcruisin 6 years ago

Sorry to hear how unhappy you were.. must have been a long 10 days..I always keep an opened mind when I cruise. Always find the good far outweighs the bad. A positive attitude goes a long ways.

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Rwp5245 6 years ago

I was on this cruise. WE MUST HAVE BEEN IN A DIFFERENT WORLD ON A DIFFERENT SHIP!! None of your comments were what me and my party of eight observed.

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Maidenhell63 6 years ago

Not sure why all of my review wasn’t posted but we both came home with horrible gastrointestinal issues. My husband had food poisoning. Also purchased priority baggage service @ $25 per person so our bags would be delivered to the airport on departure day. HA never sent my luggage to the airport and 3 days later I still have not received my suitcase.

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IkeDeb 6 years ago

That's really too bad!😞

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IkeDeb 6 years ago

Sorry to hear that. 😞

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Other reviews of this sailing

Decent cruise

Southern Caribbean 11 day Sunfarer Vista B Suite October 17, 2018 Koningsdam

Wonderful ship, wonderful cruise!