Learn from our misfortune

Koningsdam Cruise Review to Caribbean - Southern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall rating:

3.3 out of 5
Koningsdam

10 Night Southern Caribbean Seafarer (Ft. Lauderdale Roundtrip)

Sail date: March 18, 2018

Ship: Koningsdam

Cabin type: Balcony

Cabin number: 6005

Traveled as: Couple

Reviewed: 3 years ago

Review summary

We will never travel on HA lines again. So dissapointed in almost every aspect of our cruise.

Embarkation

2 out of 5

Ship experiences

Food and Dining

1 out of 5
The food in the buffet was Old Country Buffet quality. Everything was dry and either over or undercooked. Raw pork roast is a NO NO NO. Sandwiches had wrong labels. cold eggs, cold mashed potatoes, brown chicken, just ick ick ick. Room service food was mediocre at best. Main DR food was nothing special and always lukewarm and the portions were super small. The food at Pinnacle and Tamarind was however OUTSTANDING.

Sea View Bar

1 out of 5

Rudest bartenders I've ever encounterd on a cruise. The entire area was constantly filthy with trash and empty glasses everywhere. In 10 days there was only 1 day that they had pool towels avaiable.

Onboard Activities

2 out of 5

Entertainment

1 out of 5
The entertainment was ametuer and the theater was so small and needs an update desperately.

Service and Staff

3 out of 5
The language barrier in the restaurants becomes a problem when they can't understand what you are ordering. So many times we were served the wrong thing. Most of the staff are super friendly and helpful, but there were a handful that clearly didn't belong in the travel industry at all. Big shout out to Slam and EJi our stewards for their impeccible service.

Ship Quality

2 out of 5
The railings were always dirty so everytime you walked down the stairs and held the railings you had to wash your hands.. The pool area's were always littered with dirty dishes and wet towels.

Cabin / Stateroom

5 out of 5
Very nice cabin with all the storage you could ask for. The shower was heaven and the Elemis products were exactly what your hair needs after a day in the sun and water. The bedding was super soft and luxurious. 5 live TV channels ( 4 of the news ) is ridiculous and a bit absurd for one of the more pricey cruises. Movie selection was extensive though, so there is that. Balcony was spacious and exactly as described. We really loved our room and it was probably one of the only things on our 10 day cruise that we enjoyed.

Ship tip

Complaints: 1. Food was never cooked to correct temperature in Dining room or buffett. The quality was comparable to Applebees or TGI Fridays. 2. The canned pop was served warm...Seriously!? 3. The ship is pretty dirty and the pool areas are a mess. 4. Everything pretty much closes up at 9 pm. 5. The internet is very $$$$ and it takes 10 min to get a connection, for which you are charged for. Very laggy and not reliable. 6. Many elevators were out of business during peak times. 1. $70 for unlimited laundry service was a godsend. 2. Elemis spa products in bathroom 3. Slam and Eji our stewards 4. Ports were gorgeous and the excursions were outstanding. BE AWARE THAT WE RETURNED TO FORT LAUDERDALE WITH FOOD POISIONING IN ADDITION TO HAVING STOMACH ISSUES THOROUGHT THE CRUISE. ALSO, PURCHASED THE $25 PER PERSON PRIORITY LUGGAGE SERVICE AND THEY FAILED TO SEND MY LUGGAGE TO THE AIRPORT. HERE WE ARE 3 DAYS LATER AND I STILL HAVE NO LUGGAGE.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Half Moon Cay, Bahamas (Private Island)

5 out of 5

Grand Turk Island

5 out of 5

Amber Cove (Puerto Plata), Dominican Republic

5 out of 5

Kralendijk, Bonaire

5 out of 5

Willemstad, Curacao

5 out of 5

Oranjestad, Aruba

5 out of 5

Disembarkation

4 out of 5
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