The triple play excursion in Costa Maya was a total disappointment, they called a fish pond a cenote

Cruises: 7+ cruises

Review: 1

Helpful Votes: 10

Review summary

On our triple play excursion, I fell over on the tandem bike which could have been avoided if Irving the tour guide was able to help and assist me with the bike ride. In the beginning, before we rode off on the trail, I asked Irving if I can ride behind him because I could not feel safe and comfortable riding with someone else. He refused to help me and I was left to ride behind my youngest son. Midway through the ride we both feel over and I suffered from 3 deep scratchiest, Irving did in fact ride a tandem bike so I could have sat behind him. Josh Lopez was kind enough to assist me in cleaning the wounds, whereas Irving persisted that I sign the form, "Accident Report / Release Form" before he can offer help. He refused to help if I did not sign to avoid responsibility. Also, there is no first aid kit in the tour bus or any excursion locations. As a result of this, I went to the doctors from the cruise to heal my wound and for the rest of three days on this cruise trip, I couldn't attend any more excursions and activities that the cruise has offer, so this is not a fun trip so it is a 3 star for me. One thing I want to mention is, I want to thank the doctor and nurse that helped me and 3 people in the dinning time, their names are: waiter Kleine, assistant waiter Mohamed, and the manager Yazar.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida

Cozumel, Mexico

Costa Maya (Mahahual), Mexico

Nassau, Bahamas

Disembarkation