Loved he Ports of Call but Ship need update

Jewel of the Seas Cruise Review to Coastal - West Coast


Contributor Level: Third Mate
Experience: 7+ cruises
Reviews: 2
Helpful Votes: 9

Overall Rating:

3.0 out of 5
Verified Review
6 Night Pacific Coastal Northbound (San Diego To Vancouver)
Sail Date: May 16, 2015
Ship: Jewel of the Seas
Cabin Type: Oceanview
Cabin Number: 4504
Traveled As: Singles/Friends
Reviewed: 2 years ago

Loved the ports of call on this cruise, but halls of ship smelled musty and room was not cleaned when we arrived.   Boarding process was slowed by long lines.  San Diego is not a regular stop.  This was a repositioning stop.  We were told by other passengers, that many of the crew members had left ship in San Diego for other assignment and so we had many new crew members.  I think this was the reason the room was not as clean (very dusty and obvious not dusted for days), the staff not as friendly, and the food not as good as on other RCL cruises we have taken.  Sailing was smooth and boarding and unboarding were smooth at other ports.  We did have engine problems in San Francisco which delayed getting to next port by 6 hours and many of the excursions were cancelled.  Money was refunded for cancelled excursions and some were added, but it was a trip interruption.  We had not sailed RCL for sometime and were disappointed it was not as good as we had remembered.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

Loved the Large window, however the room was very dusty. We guessed that it was not used on the first leg of the reposition and had not been dusted in days. Our cabin person told us he had just come on board. It was cleaned the rest of the week. Also the halls smelled very musty - not sure why?

Ship Tip

The solarium was great on this trip as the weather was cool and breezy so it was the perfect place to go and veg out, play cards etc.

3 out of 5
Not what expected. Boat harbour was pretty, but town did not have much to do or see.
3 out of 5
Docked late 6 PM so was not able to go on planned excursion
5 out of 5
Stanley Park was beautiful
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