Jewel of the Seas Cruise Review to Coastal - West Coast

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

How Not to Run a Cruise

Sail Date: May 16, 2015

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Balcony

Many promises, little fulfillment. Very poor service for wheelchair services. Poorly maintained staterooms and some common areas. I've seen closets that were larger than our balcony room. Little room to move around in the room, had to store our walker in the shower.  Most staff were friendly, but were poor to followup on requests. Inadequate space for attending programs. Some of the poorest "show" entertainment we've seen on several prior cruises.  Food was spotty, some good some not so good. Ice cream dispenser was always breaking down. Served lots of pork dishes. MyTime Dining, that required additional in advance funding was a farce. We'vr had far better cruises that cost less.

Ship Quality
Somewhat poorly maintained
Food and Dining
Variable quality. Seemed to deteriorate as the trip progressed
Service and Staff
Generally good and friendly, but inconsistent as the cruise ran on
Other than a couple of comics, musical numbers were horrible
Children's Programs
Not applicable
Onboard Activities
Far to much designed for people to drink; often inadequate space available
Destinations and Excursions
good destinations; more difficult to use if not highly mobile
Cabin / Stateroom
I've seen closets larger than our "DELUXE" balcony. Hardly room to move around. Limit storage. Poorly maintained elements. Poor value. Some of the ocean view staterooms appeared to have more living area to them. One of the smallest balcony rooms we've been on a number of cruises on other lines. N o photos to show, but there pictures must have been made with enlarging lens
San Diego, California
Wheelchair service was atrocious
Catalina Island, California
Looke pretty from offshore. Tenders are tricky
San Francisco, California
Had an extra 9 hours as they had engine trouble, they couldn't fix
Victoria, British Columbia
Arrived late, most excursions canceled and at dusk when docked
Vancouver (Canada Place), British Columbia
Wheelchair assistance was slow, late and insufficient; poorer than other lines


Bring lots of books and things to do. Library and game room was a farce. Most of the places for people to socialize were bars! Did have some good small size musical groups, but not nearly enough space to accomodate people wanting to listen except for balconies on several higher floors.

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