Mixed Experience

Jewel of the Seas Cruise Review to Coastal - West Coast


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 10

Overall Rating:

3.0 out of 5
Verified Review
6 Night Pacific Coastal Northbound (San Diego To Vancouver)
Sail Date: May 16, 2015
Cabin Type: Balcony
Cabin Number: 9654
Traveled As: Couple
Reviewed: 2 years ago

This cruise was chosen primarily because of its west coast itinerary. All was fine until San Francisco when one of the turbines developed problems causing us to leave more than 7 hours late. This led to a virtual elimination of the visit to Victoria Island, a tour cancellation and a missed visit with our friends who live there. While the captain did his absolute best we feel the real cause for the delay is likely RCI's deferment of an expensive overhaul which was probably recommended months ago. As usual it's all about money. 

The dining in the specialty restaurants was needed because the dining room fare was completely unsatisfactory. It is our belief that dining rooms on ships will disappear over the years, giving way to the "food courts" and specialty options.

Cabin was fine but the old round showers just don't fit my husbands 6'4", 220lb frame. Don't think we'll go for that again. We chose Cabin 9654 because of the extra sized balcony which did not disappoint. Cabin steward, Cromhill (sp?) was excellent and most accommodating. Super bartenders everywhere we went.

Since we're expats retired in Mexico we also have a great deal of trouble with RCI's website which insists we speak Spanish or makes it nearly impossible to maneuver around, and lastly, totally impossible to respond to their final e-mail asking about our "experience". 

We did hear that this ship is due for a makeover next year which it dearly needs but our guess is the bathrooms won't be changed so be aware. After this, our 36th cruise, I suspect RCI won't be in the running in the future.

Food and Dining

3 out of 5
Poor dining room experience, great food in both specialty restaurants

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5
Needs upgrades

Cabin / Stateroom

3 out of 5
Great extra size balcony, neat and clean. Bathroom round showers way too small. Would have given up a couple feet in cabin to extend bathroom.
5 out of 5
Did a private zip line tour with non-cruise company, ECO Tours
1 out of 5
Only four hours visit, shortened by engine problem in San Francisco
1 out of 5
Extraordinary long disembarkation experience, two hours standing in line for immigration, customs , and taxi
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