review of Island princess cruise panama canal partial transit

Island Princess Cruise Review to Panama Canal, Central America

Cruises: 2-3 cruises
Reviews: 2
Helpful Votes: 95

Overall rating:

3 out of 5
Verified Review
Island Princess

10 Night Panama Canal Partial Transit (Ft. Lauderdale Roundtrip)

Sail date: February 18, 2017

Ship: Island Princess

Cabin type: Balcony

Cabin number: C512

Traveled as: Couple

Reviewed: 7 years ago

Review summary

being in warm weather and relaxing were highlights.  We enjoyed the shows and programs about the various ports.

 

We had too many challenges, starting upon arrival. 

* We were sent to the wrong port

* We had signed up for 5:45 dining, and it was changed to 5:15 - not ok with us

* Had a lot of problems getting the dinner situation resolved, which included some food issued one of has and needed to discuss

* Weren't seated at the same table each night, so we didn't have a server who got to know us.

* The stateroom shower had a lot of rust that we asked to be cleaned.

* The balcony chairs and floor looked to have bird poo - we asked for follow up

* We had requested extra pillows and towels - they were not there.  Nor was the sharps container we requested.

* The food was very disappointing - it was nicely presented but lacked nice flavor

* The location of our stateroom was great.

* One of us is diabetic, even tho' great care was taken with all equipment, somehow a piece of needle got loose and the steward was pricked (no blood). We were called by the ship doctor to get blood tested for communicable diseases - this was optional.  Following thru with the blood work was done very willingly and voluntarily.  However, the next day we received a hefty bill.  It took numerous visits and calls to passenger services to get it removed.  We were told it was taken care of and then received a notice of dispute and we would have to submit information to an office in California and still might get charged.  We went to the doctor's office to discuss the situation and hopefully it's been resolved.  However, we lost the better part of a day that could have been fun dealing with this situation.

* The door of our stateroom broke, and we called for repair.  Someone came quickly, but had to call a different person to fix it.

* The power went out in our bathroom, but because it was into the evening, we had to wait for repair the next day.  However, 20 minutes after we called that evening, someone came to our door to fix the toilet - we did not have a problem with our toilet.

* In the Friday Patter the Friday Sabbath evening service was left out so people did not know to come.

 

We are not sure if we would travel Princess again.

 

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5
Could have been a better variety of things to do.

Entertainment

5 out of 5

Children's Programs

doesn't apply

Service and Staff

5 out of 5

Ship Quality

3 out of 5
It's an older ship. lot of areas where rust was showing, and issues with our stateroom were already noted.

Cabin / Stateroom

3 out of 5
Rust in shower - had to be dealt with twice. Appeared to be bird poo on balcony chairs and floor. Staff thought it was paint. Chairs were changed out. Would have like lounge rather than actual uncomforable chairs on balcony. Too many mirrors in stateroom. Already noted issues with door and bathroom electricity.

Ports of call

Oranjestad, Aruba

5 out of 5

Cartagena, Colombia

5 out of 5

Panama Canal (Cruise Into Canal)

5 out of 5

Colon, Panama

3 out of 5

Puerto Limon, Costa Rica

5 out of 5

George Town, Grand Cayman

5 out of 5
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1 Comment

flo16    7 years ago

It's been 2yrs since our last Princess Cruise as we had a bad experience. We are only using them because they are the best cruise ship for Alaska. We have tried NCL ( terrible) but I will tell you Carnival is exceptional. They get an A for customer service , whilst Princess got a D on our transatlantic cruise. Good luck and give Carnival a try.

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