Excellent staff service a little spoiled by too much waiting in line

Island Princess Cruise Review to Panama Canal, Central America


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 3

Overall Rating:

4.0 out of 5
Verified Review
10 Night Panama Canal Partial Transit (Ft. Lauderdale Roundtrip)
Sail Date: January 14, 2016
Ship: Island Princess
Cabin Type: Balcony
Cabin Number: B502 I think
Traveled As: Couple
Reviewed: 1 year ago

This was our first cruise on Princess. The ship appeared to be clean and well maintained and the staff -excellent. Everyone was pleasant and helpful with excellent customer service. Our only complaint was that the Princess Theatre was so small you could not get into any shows. We saw one excellent dance show by standing in the back. We alway choose anytime dining on cruises but on this ship it meant waiting in line to get in every night. We ate in speciality restaurants 4 nights because we did not want to wait in line. It seemed like we paid a great deal of money for this cruise to receive this kind of dining and entertaining experience. By the way, the food was excellent everywhere and the entertainment around the various locations on the ship was great.

Food and Dining

3 out of 5
food was great but did not like waiting

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Clean and well located within ship. One on the best locations to view going through the canal.

Ship Tip

We were not told that there would be so many elderly people and we prefer cruising with a mixed age group. However if you are elderly or infirm I can see that you receive special service in every way.

3 out of 5
still a lot of construction
5 out of 5
3 out of 5
3 out of 5
We were told you could not get off the ship if you were not on an excursion so we never got off.
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