Horrible. Worse Cruise Ever

Item: Icon of the Seas
Rating: 3
Author: katroya

Icon of the Seas Cruise Review to Caribbean - Western

katroya

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 38

Overall rating:

3 out of 5

Verified Review

7 Night Western Caribbean & Perfect Day (Miami Roundtrip)

Sail date: June 22, 2024

Ship: Icon of the Seas

Cabin type: Oceanview

Cabin number: 9729

Traveled as: Family (older children)

Reviewed: 3 months ago

Review summary

I will not ever sail Icon of the Seas again! It is not worth the money. That’s too much money wasted to deal with so much nonsense!

Embarkation

5 out of 5

Roo was great welcoming our party of 16 on the ship

Ship experiences

Food and Dining

2 out of 5

I gave 2 stars because the dining room food was not good at all. We ate at specialty restaurants and the buffet which were great

Onboard Activities

4 out of 5

Pools were constantly shutting down for maintenance

Entertainment

1 out of 5

Even with reservations, we were unable to view our shows due to over crowding. We were told we should have came 25-30 minutes early even with a reservation. So we came early the next times and the shows were still booked

Children's Programs

1 out of 5

They were bored

Service and Staff

2 out of 5

Leah my room steward spoke badly about me on the first day because I requested to separate our beds. She was also speaking badly about me when guest services called her to pick up my missing suitcase. I had a conversation with her to let her know what I heard and she stated she was tired and she had a long day. Well I was tired and had a long day as well and I did not feel comfortable with her attitude . I was in charge of two rooms and she was also overheard complaining about that to another female room steward

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Comfort was good

Ship tip

It’s not worth the money. I would like a refund because we were unable to enjoy ourselves due to the ship catching fire, the gangway shut down and we were unable to get off the ship and explore the island due to a power outage as well. The buffet had an issue one day and filled with massive amounts of smoke. The alarm went off in the buffet and the emergency gate came down. We were coughing nonstop due to the fumes. We had to rush back to America for an emergency and everyone had to evacuate to the back of the ship during this process. Royal charged my two cabins gratuities and I informed them to remove them so we could tip in cash. They never removed them and we tipped cash. The woman at guest services was not great and did not seem happy. Many staff appeared unhappy and their negative energy affected my vacation!

Thumbs up