newer and larger ships have less quality, do not recommend

Harmony of the Seas Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 11

Overall rating:

3.3 out of 5
Harmony of the Seas

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: June 03, 2017

Ship: Harmony of the Seas

Cabin type: Balcony

Cabin number: 11208

Traveled as: Large Group

Reviewed: 3 years ago

Review summary

overall don't recommend if you are going with family or with kids, stick to a smaller ship...newer and bigger is not always better! Positives: Harshad the head waiter and our main waiter at Table 482 - Laroussi, Ali and Dhana, Rina the assistant waiter and Elvis the main waiter at our friends table next to us we're all outstanding and tried to accommodate dietary needs as well as our dietary restrictions and some food allergies in the group as best they could. (The choices were very limited and the special meals prepared for us we're not tasty at all, in fact they were unpalatable. But the staff went out of their way to try to bring us other options. They also brought the chef JJ to our table to try to accommodate us ). They went above and beyond and out of their way to try to provide the best experience for us. Rate them all 10/10! Negatives: On the other hand the photography experience was terrible, we had planned on purchasing the USB drive for the all digital package right from the beginning. We tried to take as many pictures as possible during the professional photography sessions. Out of our family photos almost half of them were terrible, either we had our eyes closed or the picture was very dark or they did not level the picture and it was slanted or diagonal. Such failure to pay attention to details was disappointing as it seemed that staff did not really care if our we had her eyes closed or not and if the pictures turned out well or not. This is the time that we were getting our family pictures /portraits done, and we paid a lot of money and it was mostly wasted. We are going to have to get her family portraits done elsewhere. The other major disappointing thing was the limited time at Saint Maarten in the very limited time in San Juan, Puerto Rico; especially compared to Labadie in Haiti where we had almost a full day but did not need that much time, where as a full day in San Juan would have been exceptional and almost a must in order to see or do anything there. Lastly almost everyone at the shore excursions desk was extremely unknowledgeable on the ports as well as the activities. There was only one team member( young male) that I spoke with out of five who went out of their way to help me and actually find out accurate information, the others seem to just say whatever they thought or make up information, whether it was true or not.

Embarkation

2 out of 5
Positives: Harshad the head waiter and our main waiter at Table 482 - Laroussi, Ali and Dhana, Rina the assistant waiter and Elvis the main waiter at our friends table next to us we're all outstanding and tried to accommate dietary needs as well as our dietary restrictions and some food allergies in the group as best they could. (The choices were very limited and the special meals prepared for us we're not tasty at all, in fact they were unpalatable. But the staff went out of their way to try to bring us other options. They also brought the chef JJ to our table to try to accommodate us ). They went above and beyond and out of their way to try to provide the best experience for us. Rate them all 10/10! Negatives: On the other hand the photography experience was terrible, we had planned on purchasing the USB drive for the all digital package right from the beginning. We tried to take as many pictures as possible during the professional photography sessions. Out of our family photos almost half of them were terrible, either we had our eyes closed or the picture was very dark or they did not level the picture and it was slanted or diagonal. Such failure to pay attention to details was disappointing as it seemed that staff did not really care if our we had her eyes closed or not and if the pictures turned out well or not. This is the time that we were getting our family pictures /portraits done, and we paid a lot of money and it was mostly wasted. We are going to have to get her family portraits done elsewhere. The other major disappointing thing was the limited time at Saint Maarten in the very limited time in San Juan, Puerto Rico; especially compared to Labadie in Haiti where we had almost a full day but did not need that much time, where as a full day in San Juan would have been exceptional and almost a must in order to see or do anything there. Lastly almost everyone at the shore excursions desk was extremely unknowledgeable on the ports as well as the activities. There was only one team member( young male) that I spoke with out of five who went out of their way to help me and actually find out accurate information, the others seem to just say whatever they thought or make up information, whether it was true or not.

Ship experiences

Food and Dining

2 out of 5
had dietary requirements but have never had such untasty food, I actually lost weight on the cruise! i am not joking! even the pizza place that was open 24 hours per day was not good pizza like the old RCCL ships! we only ate it when starved and nothing else was open! Breakfast was great though!

Onboard Activities

2 out of 5
if you are in to sports like my husband you will love the flo-rider to learn surf and boogie boarding, and other sports activities like the gym...if you are not into sports like me and my daughters then not much to do at all on the ship during the day

Entertainment

2 out of 5
1-2 of the entertainment shows were good like Grease, and the water shows but the rest were not good.

Children's Programs

1 out of 5
the kids hated the kids club and begged not to go back, this was most of the kids out of the 15 in our group, they only watched movies and played sports like dodge ball...my 8yr old went back a 2nd time and thought it was ok because her BFF went too. rest of kids were highly disappointed, as was I...especially when I had read about all the activities online such as theater, talent show, arts and crafts...there was NONE of that!

Service and Staff

4 out of 5
average; decent service except in the excursions desk; they knew less about the activities than I did (all except 1 guy who was helpful and went out of his way to make calls when he didn't know the answer)

Ship Quality

4 out of 5
average

Cabin / Stateroom

4 out of 5
cabin was nice and clean and our attendant was great

Ship tip

don't go on this with kids or family; recommend smaller cruise ships for families, this might be nice for adults only

Ports of call

Ft. Lauderdale (Port Everglades), Florida Did not visit port

Philipsburg, St. Maarten

4 out of 5
nice port, not much time there though

San Juan, Puerto Rico

5 out of 5
great port but extremely short amount of time at this port, not much time do anything

Labadee (Cruise Line Private Island)

3 out of 5
okay port, private island of RCCL and thus we spend super long time at this port but there is nothing to do here except beach (nice but water full of debris, and super hot!) and the ziplining...went back to the ship after 2-3 hours, friends left after 1-2 hours but port stop was like from 8am until 5pm!!

Disembarkation

4 out of 5
fine
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