Great ship but the service lacked!!!! Qq

Harmony of the Seas Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 26

Overall rating:

2 out of 5
Verified Review
Harmony of the Seas

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: June 03, 2017

Ship: Harmony of the Seas

Cabin type: Oceanview

Cabin number: 7510

Traveled as: Singles/Friends

Reviewed: 3 years ago

Review summary

The ship itself was something to be amazed.  It had more than a person  could ask for.  But the customer service was something different.  I had four major issues while on board.  One with the people who cleaned the room, one with room service, one with the people who book shore excursions and one with maintenance.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5


5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
The gentlemen who was our cabin attendant was phenomenal. The blinds in our room were broken, the USB port to charge our phones were broken, and our toliet overflowed 3 times throughout the week one time flooding the entire bathroom with dirty toliet water and taking them over an hour and a half to come fix and clean the problem.

Ship tip

Bring good walking shoes

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

Philipsburg, St. Maarten

5 out of 5

San Juan, Puerto Rico

5 out of 5
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