Huge Disappointment

Harmony of the Seas Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 17

Overall rating:

2 out of 5
Verified Review
Harmony of the Seas

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: June 03, 2017

Ship: Harmony of the Seas

Cabin type: Oceanview

Cabin number: 9526

Traveled as: Large Group

Reviewed: 3 years ago

Review summary

This is the 2nd cruise within 1.5 years on Royal Caribbean that we have been extremely disappointed in.  The Harmony is a huge beautiful ship & the shows were great. The food and the service was horrible. The MY TIME Dining never worked for our group. Lines were too long & the wait was ridiculous!  I tried to book specialty restaurants before we left and nothing was available until after 9pm!  That never worked with all our shows we had reserved. This forced our group to break up & eat at different times. The Bar Service was horrible and there were hardly any servers on the pool decks. We had to go seek out our own drinks. I honestly feel that since RC started the auto gratuities being added to your onboard account has taken away the drive and desire for servers. We had 23 people in our group & everyone feels exactly the same way.  I honestly don't think we will ever take another RC cruise again.  It's very sad how the cruise industry has changed and is all about the numbers not the customer service.

Ship experiences

Food and Dining

3 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
I actually had 2 cabins in our family 9594. Our cabin steward in 9594 Barris was very attentive and on the spot. We never had to ask for anything. He always had us covered with our needs.

Ship tip

DON"T DO MY TIME DINING! You'll never eat! They were not very accommodating to our group of family & friends

Ports of call

Ft. Lauderdale (Port Everglades), Florida

1 out of 5

Philipsburg, St. Maarten

3 out of 5

San Juan, Puerto Rico

2 out of 5

Labadee (Cruise Line Private Island)

3 out of 5
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