First Class Ship - 2nd Class Customer Service!
Harmony of the Seas Cruise Review to Europe - Western Mediterranean
7 Night Western Mediterranean (Barcelona Roundtrip)
Sail date: September 18, 2016
Ship: Harmony of the Seas
Cabin type: Balcony
Cabin number: 11329
Traveled as: Couple
Reviewed: 8 years ago
Review summary
Best part of the cruise was the beauty of the ship, and the cabins are beautiful and spacious. I am a Platinum Crown & Anchor Society and the customer service levels have declined significantly in the following areas: Dining Room Waiter and Assistant Waiter, Pursers Desk Staff (some, not all), Focus Photography Staff, the wings from room service, Chops Grille Food was not worth the $45 per person charge; it was average (food) and no better than dinner in the main dining room. The lobster was good though! I am considering moving to another cruise line because the customer service levels have declined on my last two cruises!
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Prepare to spend plenty of money onboard the beverage, photo packages are overpriced!!! It's always sell, sell, sell!!!
Ports of call
Palma De Mallorca, Balearic Islands