First Class Ship - 2nd Class Customer Service!

Harmony of the Seas Cruise Review to Europe - Western Mediterranean


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3.0 out of 5
Verified Review
7 Night Western Mediterranean (Barcelona Roundtrip)
Sail Date: September 18, 2016
Ship: Harmony of the Seas
Cabin Type: Balcony
Cabin Number: 11329
Traveled As: Couple
Reviewed: 10 months ago

Best part of the cruise was the beauty of the ship, and the cabins are beautiful and spacious.  I am a Platinum Crown & Anchor Society and the customer service levels have declined significantly in the following areas:  Dining Room Waiter and Assistant Waiter, Pursers Desk Staff (some, not all), Focus Photography Staff, the wings from room service, Chops Grille Food was not worth the $45 per person charge; it was average (food) and no better than dinner in the main dining room.  The lobster was good though!  I am considering moving to another cruise line because the customer service levels have declined on my last two cruises!  

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

Not Applicable

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Excellent cabin steward. Beautiful cabin.

Ship Tip

Prepare to spend plenty of money onboard the beverage, photo packages are overpriced!!! It's always sell, sell, sell!!!

3 out of 5
Where's the good food?
5 out of 5
5 out of 5
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