Harmony of the Seas Cruise Review to Europe - Western Mediterranean

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

First Class Ship - 2nd Class Customer Service!

Sail Date: September 18, 2016

Reviewed: 8 months ago

Traveled As: Couple

Room Type: Balcony

Best part of the cruise was the beauty of the ship, and the cabins are beautiful and spacious.  I am a Platinum Crown & Anchor Society and the customer service levels have declined significantly in the following areas:  Dining Room Waiter and Assistant Waiter, Pursers Desk Staff (some, not all), Focus Photography Staff, the wings from room service, Chops Grille Food was not worth the $45 per person charge; it was average (food) and no better than dinner in the main dining room.  The lobster was good though!  I am considering moving to another cruise line because the customer service levels have declined on my last two cruises!  

Cabin / Stateroom
Excellent cabin steward. Beautiful cabin.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs Not Applicable
Service and Staff
Food and Dining


Prepare to spend plenty of money onboard the beverage, photo packages are overpriced!!! It's always sell, sell, sell!!!

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