Harmony of the Seas Cruise Review to Europe - Western Mediterranean

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

Beautiful ship but overwhelming number of guests makes for bad service

Sail Date: August 11, 2016

Reviewed: 8 months ago

Traveled As: Family (older children)

Room Type: Balcony

This brand-new ship is absolutely beautiful.  The cabins have ample space for storage. The cabins are large especially in the bathroom where a decent sized shower is the highlight.  The food was great.  The evening shows - Grease, Columbus, The Fine Line, iSkate, etc. were  the best shows we have seen on any cruise and we are very experienced cruisers - absolutely amazing!!  The reason we are giving this cruise 3 out of 5 stars is the service.   We don't know if it is because there are too many people on board or because the ship is still going through growing pains,  but the staff at guest services, shore excursions and the cruise director's team are terrible.  The service is rude, inconsistent and slow.  Particularly at guest services and shore excursions,  we were made to feel as if we were bothering them and that our issues were nothing more than an inconvenience.    As for the cruise director's staff, again it seemed the guests were more of a bother - not a single person was friendly or fun!  The most anyone said to us was literally as we were leaving the ship on the last day - as they were holding the elevator for us to leave.  We do have to say that the dining room team and our cabin steward were amazing - courteous, helpful and pleasant.  Having cruised with RCCL in the past, we would not cruise with RCCL again on any of their megaships for fear they just don't have their act together when there are more than 2000-2500 passengers.  

Cabin / Stateroom
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
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