Beautiful ship but overwhelming number of guests makes for bad service

Harmony of the Seas Cruise Review to Europe - Western Mediterranean

Experience: 7+ cruises
Review: 1
Helpful Votes: 5

Overall Rating:

3 out of 5
Verified Review
Western Mediterranean
Sail Date: August 11, 2016
Ship: Harmony of the Seas
Cabin Type: Balcony
Cabin Number: 10719
Traveled As: Family (older children)
Reviewed: 1 year ago

This brand-new ship is absolutely beautiful.  The cabins have ample space for storage. The cabins are large especially in the bathroom where a decent sized shower is the highlight.  The food was great.  The evening shows - Grease, Columbus, The Fine Line, iSkate, etc. were  the best shows we have seen on any cruise and we are very experienced cruisers - absolutely amazing!!  The reason we are giving this cruise 3 out of 5 stars is the service.   We don't know if it is because there are too many people on board or because the ship is still going through growing pains,  but the staff at guest services, shore excursions and the cruise director's team are terrible.  The service is rude, inconsistent and slow.  Particularly at guest services and shore excursions,  we were made to feel as if we were bothering them and that our issues were nothing more than an inconvenience.    As for the cruise director's staff, again it seemed the guests were more of a bother - not a single person was friendly or fun!  The most anyone said to us was literally as we were leaving the ship on the last day - as they were holding the elevator for us to leave.  We do have to say that the dining room team and our cabin steward were amazing - courteous, helpful and pleasant.  Having cruised with RCCL in the past, we would not cruise with RCCL again on any of their megaships for fear they just don't have their act together when there are more than 2000-2500 passengers.  

Food and Dining

5 out of 5

Onboard Activities

1 out of 5


5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
5 out of 5
5 out of 5
5 out of 5
Was this review helpful? 5

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top