Outstanding customer service!!!!

Grandeur of the Seas Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

5.0 out of 5
Verified Review
10 Night Eastern Caribbean (Baltimore Roundtrip)
Sail Date: November 11, 2014
Ship: Grandeur of the Seas
Cabin Type: Balcony
Traveled As: Family (older children)
Reviewed: 2 years ago

Excellent customer service, friendly crew, minimum children on board (which I wanted), other passengers were experienced cruisers.  Who could ask for more?  Happy

Food and Dining

3 out of 5
Excellent choices and desserts particularly well-prepared

Onboard Activities

5 out of 5
many and varied---although the spa was overpriced for the quality

Entertainment

5 out of 5
The ventriloquest, stand up comic, and live musicians

Service and Staff

5 out of 5
Our dining room staff and my cabin attendant

Ship Quality

3 out of 5
It's an older ship but the staff was very competent in keeping it clean and in repair

Cabin / Stateroom

5 out of 5
Loved having an interior cabin by myself, as I only sleep in the cabin

Ship Tip

Interactive screens helpful, hand cleansing stations great, only disappointment was the spa services---I wish they had been either less expensive or of higher quality

Baltimore, Maryland Did not visit port

That's why I took the trip---it left and returned to Balto
did not go ashore

San Juan, Puerto Rico Did not visit port

same as previous trips

Charlotte Amalie, St. Thomas Did not visit port

did not go ashore

Philipsburg, St. Maarten Did not visit port

just visited shops/vendors within walking distance
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