Great food & Excellent customer service

Grandeur of the Seas Cruise Review to Caribbean - Western

Experience: 2-3 cruises
Reviews: 2
Helpful Votes: 0

Overall Rating:

4 out of 5
Verified Review
6 Night Special Western Caribbean (Ft. Lauderdale To Colon)
Sail Date: November 01, 2010
Ship: Grandeur of the Seas
Cabin Type: Inside
Traveled As: Couple
Reviewed: 7 years ago

This was my third cruise and was the best I have been on so far.
The interior stateroom was very clean and had enough room for two people. The stateroom attendant anticipated our needs. If we were heading out to the gym, he had two glasses of ice water, and extra towels waiting for us upon return to the cabin. Every crew member on the ship went out of their way to help us and make us feel welcome. It was some of the best customer service I have ever encountered anywhere.

The food was excellent and always available. We are non smokers and are very sensitive to the awful odor. The only part of the ship that reeked of cigarette smoke was the casino. There were no hidden charges at any point during the cruise.

The only complaint we had was the entertainment. It was geared to the 60+ crowd and the Spanish crowd. We are in our late thirties and found it very boring. Some of the elderly people we talked to liked it. The disco played way too much Spanish hip-hop music. According to the itinerary, there was supposed to be a 70s disco music night, it did not occur. We tried the disco three nights, each time we left the disco after a straight hour of Latin hip hop music.

Food and Dining

5 out of 5
My wife is a vegetarian; she had no problem finding food she could eat.


1 out of 5

Service and Staff

5 out of 5
The best customer service I have encountered anywhere ( not just on a cruise ship).

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
3 out of 5
Dont go horseback riding through the forest. The bugs ate us alive.
5 out of 5

Don't Miss: Chachobben Myan ruins

Pros: The food and the customer service

Cons: The entertainment and the disco

Recommends Grandeur of the Seas? Yes!

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