Grandeur of the Seas Cruise Review to Caribbean - Western

Deck Hand

2-3 cruises


Helpful Votes

4 out of 5

Great food & Excellent customer service

Sail Date: November 01, 2010

Reviewed: 5 years ago

Traveled As: Couple

Room Type: Inside

This was my third cruise and was the best I have been on so far.
The interior stateroom was very clean and had enough room for two people. The stateroom attendant anticipated our needs. If we were heading out to the gym, he had two glasses of ice water, and extra towels waiting for us upon return to the cabin. Every crew member on the ship went out of their way to help us and make us feel welcome. It was some of the best customer service I have ever encountered anywhere.

The food was excellent and always available. We are non smokers and are very sensitive to the awful odor. The only part of the ship that reeked of cigarette smoke was the casino. There were no hidden charges at any point during the cruise.

The only complaint we had was the entertainment. It was geared to the 60+ crowd and the Spanish crowd. We are in our late thirties and found it very boring. Some of the elderly people we talked to liked it. The disco played way too much Spanish hip-hop music. According to the itinerary, there was supposed to be a 70s disco music night, it did not occur. We tried the disco three nights, each time we left the disco after a straight hour of Latin hip hop music.

Pros: The food and the customer service

Cons: The entertainment and the disco

Recommends Grandeur of the Seas? Yes!

Ship Quality
Food and Dining
My wife is a vegetarian; she had no problem finding food she could eat.
Cabin / Stateroom
Service and Staff
The best customer service I have encountered anywhere ( not just on a cruise ship).
Costa Maya (Mahahual), Mexico

Don't Miss: Chachobben Myan ruins
Puerto Limon, Costa Rica
Cozumel, Mexico
Dont go horseback riding through the forest. The bugs ate us alive.

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