Worst Cruise Ever

Grand Princess Cruise Review to Mexico
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2.5 out of 5
Grand Princess

10 Night Mexican Riviera (San Francisco Roundtrip)

Sail Date: October 14, 2018

Ship: Grand Princess

Cabin Type: Balcony

Traveled As: Couple

Reviewed: 8 days ago

Review Summary

I've gone on at least 35-40 cruises, different cruise lines but this was my 1st on Princess and I don't know that I would ever go on another Princess cruise with the way we were treated.

Embarkation

3 out of 5

Ship Experiences

Food and Dining

1 out of 5
We ate in the dining room 7 nights and out of those 7 nights we had to return our food because it was under cooked. This included chicken,steak and pasta.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5
If I could give it a zero I would. We were on a 10 day cruise and only once did a server come by and ask if we wanted a drink, this was around the pool during shows. They asked at dinner every night but nowhere else. They are missing out on a lot of money and this was a common complaint from fellow passengers. The crew was very argumentative, instead of let me see what I can do, it was NO. I'm talking about asking for a glass of half tea and lemonade mixed......We didn't gave air conditioning for 7 days, the 1st day they said it was because they were repositioning and then it was a different excuse every time we wen't to customer service. I could continue but these were the worst.

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
NO air conditioning for 7 days in our room and they said they had no fans to give us and each day it was a different excuse as to why the air wasn't working. On the 8th they found a fan for us. The whole 12 floor was hot, people would leave their doors open to try and get some air and it wasn't just our cabin.

Ports Of Call

San Francisco, California

4 out of 5

Puerto Vallarta, Mexico

4 out of 5

Manzanillo, Mexico

4 out of 5

Mazatlan, Mexico

4 out of 5

Cabo San Lucas, Mexico

4 out of 5

Disembarkation

3 out of 5
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