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Sucks!

Grand Princess Cruise Review to Mexico

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 16

Overall rating:

3 out of 5
Verified Review
Grand Princess

10 Night Mexican Riviera (San Francisco Roundtrip)

Sail date: February 28, 2017

Ship: Grand Princess

Cabin type: Balcony

Cabin number: B643

Traveled as: Singles/Friends

Reviewed: 7 years ago

Review summary

Before even leaving for my cruise gave away my reserved (paid in full) balcony stateroom to another customer!  This makes me furious since I booked my cruise more than 6 months in advance!   and Princess played the blame game when I questioned it, absolutely no compensation was made by either party! Needless to say I will never use or Princess again!  They claim to have sent me an email but who cares! There is absolutely no excuse for this, and I feel I should have received a phone call for such an issue!  The cruise itself was nice, but Sucks!

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
read above!

Ship tip

DONT BOOK THROUGH !

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Ports of call

San Francisco, California

5 out of 5

Puerto Vallarta, Mexico

5 out of 5

Manzanillo, Mexico

5 out of 5

Mazatlan, Mexico

5 out of 5

Cabo San Lucas, Mexico

5 out of 5
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8 Comments

knohrdy    7 years ago

Same thing happened to us!
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romantikcruiser    7 years ago

The automatic upgrade is common on most cruise lines...if the cruise is fully booked you won't see it. But if enough cabins are empty they upgrade passengers and then cut the price on the cheaper rooms to move them
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romantikcruiser    7 years ago

What might have happened is that you might have received the automatic "upgrade"...I have had upgrades from an inside to a balcony or mini suite...most of the time it is to a higher price room at an undesirable location...for example I had a balcony midship deck 8 and was upgraded to a balcony deck 14 all the way forward...a cabin they charge more for but that was not in a desirable location for me...so now with my bookings I indicate no automatic and I have instructed my TA to make no changes without my approval...I might miss a great upgrade but there will be no surprises for me either...if you have not told your TA that you do not want automatic upgrades. Do it now
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Blondy    7 years ago

Really!!! I don't understand did you want a certain room. We're going in 12 days and can hardly wait. 😏😏😏😏😏😏🛫🛳✈️🍹💕
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Dverzic    7 years ago

If you had a travel agent, you might want to have them go to bat for you and see what kind of compensation they can arrange. Good luck!
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JCSJCML    7 years ago

That's horrible! I'm going on Grand in two weeks. Is this something that happens often?
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kknorr0320    7 years ago

Either party? Who is the second party? So what room did you end up in?
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ellibelli55    7 years ago

Did they give you your money back ?
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