zero is my rating .....nightmare

Grand Princess Cruise Review to Alaska - Inside Passage

harringtonlexi

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 56

Overall rating:

1 out of 5

Verified Review

10 Night Alaska Inside Passage With Tracy Arm Fjord (San Francisco Roundtrip)

Sail date: August 19, 2016

Ship: Grand Princess

Cabin type: Suite

Cabin number: D301

Traveled as: Couple

Reviewed: 8 years ago

Review summary

I sailed on the August 19-29 Grand Princess from San Francisco. This was for our 25th wedding anniversary. This was suppose to be a relaxing time and it turned out to be stressful and painful. I am requesting additional compensation for my experiences on the ship which are inexcusable. 1. Fell in the Sabatini dining room, because there was no sign that said "watch your step" or hand rail.. My fall caused hardship on me for the rest of the cruise because I experience back pain, neck pain and bruising. 2. Remodeling done in cabin next door during the cruise. This caused extremely loud noise throughout the day and carpet glue smell made me sick to my stomach. 3. Door fell off between D301 and D303 and no warning of maintenance on balcony trying to fix door while I was in my nightgown. 4. Spending time in the Wheeler House for a drink and had to experience the painters outside painting and had to smell harsh paint fumes, which once again made me sick. When I called the purser's office to complain I was told thank you for brining this to our attention. No sorry or let me see if we can do something for your experiences. After I pushed the issues, they then offered dinner in one of the specialty dinning areas. Really??? I told them that was not good enough for the pain that I was experiencing. They then asked if I wanted to see the doctor on board. I said besides getting painkiller and a mask and earplugs for the construction, there wasn't a thing I could do but rest and heal. I asked to speak with the General Manager of the ship and I was refused and transferred to the manger of customer relations where she offered me $100 on board credit and I refused once again. I again asked to speak to the General Manager and was transferred to the Customer Relations Director who said there was nothing she could do for me. That is when I started crying and said the rest of my trip had been ruined because of the fall and that this treatment was unacceptable. She offered me $150 on board credit and told me that was their final offer. They told me that they learned from my experiences and that they made sure they checked on my stories to make sure I was telling the truth and found out I DONT LIE... Why do I as a customer have to experience ship maintenance during my sailing, I DID NOT PAY FOR THAT... In addition, I walked by the restaurant and there was a BIG sign where I fell "watch your step". So they would not have another customer fall like I did.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5

Ports of call

San Francisco, California

3 out of 5

Ketchikan, Alaska

5 out of 5

Juneau, Alaska

5 out of 5

Icy Strait Point (Hoonah), Alaska

1 out of 5

Cruise Tracy Arm Fjord, Alaska

5 out of 5

Victoria, British Columbia

5 out of 5

14 Comments

ItsWoody 8 years ago

The most impressive part about this series of posts is the responses. I agree, maintenance is normal while at sea, and....well....watch your step. I have been on the Grand, it's a nice ship, and the crew was pretty great.

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hozmansf 8 years ago

How was the food?

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sjs232528 8 years ago

I am so sorry you were hurt. How much of additional compensation are you looking for? I am just trying to understand your situation.

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bjbeaudette1 8 years ago

I have been on the Grand twice and never fell..paint smell..well that is just part of the experience. The crew on board work on the Ship 24/7. More so on Sea days. Sorry you had a bad time, maybe cruising is not for you.

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mitzymx 8 years ago

We are sailing on the Grand again in 12 days.

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mitzymx 8 years ago

My boyfriend tripped in that restaurant, but it was his fault and they all rush to him to see if he was ok. Of course he was. He is 80 it happens, he was embarrassing and he just wanted to sit down at the table and forget it happened. We all trip at times. ---- happens 😀

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qwerty09876 8 years ago

Sorry you had issues, but we were also on this cruise and had the most amazing cruise. In all the restaurants, wherever there was a step, the maitre d' or waiters always stopped to tell us " please mind the step". On board any ship, it moves with the ocean so you do need to be more careful when moving about but the seas on this cruise were flat as a pancake and you could barely tell you were at sea. For an older ship, she was in amazing condition. Everywhere was immaculately clean. Yes, there were a few buckets around, but this has been the case on every cruise I have been on. If your cabin was D deck starboard forward, there were issues. We had a persistent drip above our cabin door on the first evening. Bucket there in the morning and sorted and dried out by evening. A couple of cabins down we assumed they had worse leakage problems as several cabins were having carpets completely replaced. Was impressed that they were able to do this immediately . Yes, maintenance was on going, but again you expect this on any cruise ship. They can't win ... Crack on with the maintenance programme 365 days of the year, or let the ship fall victim to the elements. Most people understand it needs to be kept on top of and the wet paint/varnish signs were clear. If we were in the cabin and didn't want anyone to see us through the balcony window, we drew the voile curtain. At least you were wearing something (could have been more embarrassing for you ... And the maintenance guy)! No complaints at all from here on this cruise. (well nothing that Princess could do anything about!). Our first Princess cruise and am sure it won't be our last. Everyone we came across and spoke to were having a fabtasic cruise and didn't hear a single complaint from anyone. If one area of a ship is a problem, there are plenty of other places you can go to. We steered clear of the casino area due to the smell of cigarette smoke (not complaining, I just don't like the smell ... But others enjoy a smoke) but there were so many other places ww could go to instead and nowhere ever seemed that busy in spite of a full ship.

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bsap 8 years ago

I was in that same cruise, the ship was kept in fine considering the fact is was an older ship. Everyone enjoyed themselves from what I saw

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smeltahoy 8 years ago

I'm sailing on the Grand Princess in 5 days. I am curious now if there is an trip hazard in Sabatini's dining area. I have my doubts. Stay tuned...

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mrsljd 8 years ago

I am on this ship soon too for our silver wedding in two weeks. but have to agree there will always maintenance going on around you.it was sad and unfortunate that you fell.lm sure if you cruise again this wouldn't happen again just unlucky.

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mugs51 8 years ago

Seems to me that with all the people that have sailed on the Grand, that you were the first to miss the step. I'm sorry you hurt yourself, but sometimes you have to be accountable .

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Junebum 8 years ago

All cruise lines work on there ships while they are sailing, as for your fall I suggest you look where you are walking.

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banaford 8 years ago

The cruiseline will not see this post. If you are wanting more compensation, please direct complaints to the cruiseline.

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jeffreyethomassbcglobalnet 8 years ago

Sorry for your experience but I don't understand how your falling is their fault? Did you trip over something or a hole in the floor? I'm sailing on this ship soon

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