Beautiful ship, bad service
Freedom of the Seas Cruise Review to Caribbean - Southern
7 Night Southern Caribbean (San Juan Roundtrip)
Sail date: September 29, 2018
Ship: Freedom of the Seas
Cabin type: Balcony
Cabin number: 8300
Traveled as: Singles/Friends
Reviewed: 6 years ago
Review summary
Service was poor on this ship. We decided to come back to Royal Caribbean from Carnival and that was a big mistake. Employees acted like they didn't care and didn't want to be there. The windjammer was always so packed you couldn't find anywhere to sit to eat. They nickel and dime you for everything. On Carnival there are many places to choose from to eat that is included but with Royal there is the buffet, main dining room and a pizza place. I wanted to order coffee to my stateroom after coming back on board from a port and was told it was $7.95 to have room service deliver coffee after 11am. Any room service menu items were $7.95 to deliver. There were a few exceptions in service...Charmalito, the bartender just outside the casino was fantastic. Cory, the casino server was by far the best on the ship. Daniel, the assistant waiter in the main dining room was excellent. But overall it wasn't worth what we paid for the cruise. Royal Caribbean has become so cheap. We will all be going back to Carnival where there service is way above Royal Caribbean.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Ship is beautiful but most employees don't care about giving good service
Ports of call
San Juan, Puerto Rico Did not visit port