Annual Winter Cruise with Friends

Freedom of the Seas Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 12

Overall rating:

2.8 out of 5
Verified Review
Freedom of the Seas

8 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: February 03, 2018

Ship: Freedom of the Seas

Cabin type: Balcony

Cabin number: 6356

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

Have been a RC cruiser annually for several years. Although we now have reached our next status level we more than likely won’t continue the tradition. Profitability have obviously become more important than customer satisfaction. Can’t understand how that can continue to be a successful plan. Having done a few Viking Cruises, which provide more overall value at the end of the day, RC should be rethinking their game plan.

Embarkation

4 out of 5
No embarkation issues. Antiquated cold environment in terminal.

Ship experiences

Food and Dining

2 out of 5
A daily follies created by a ship with minimal staff that appeared to be mis directed or ill trained. As experienced cruisers, this has been our worse experience and more than probably last Royal Caribbean cruise. The overall boat condition is begging for a redo and the rooms are in need of several repairs. The worn mattress was covered with foam egg crate to hide its age and we actually had a “repaired” and spotted toilet seat. The dining experience was a comedy of timing errors. Although the staff was very friendly daily, the apparent cutback of servers allowed for daily timing errors.

Onboard Activities

4 out of 5
Open skating was well managed by show skaters and FlowRider was well managed by its instructors.

Entertainment

4 out of 5
All shows and performers were exceptional as RC hasn’t compromised that factor......yet. The cruise director Abe was super and visible and friendly to all.

Promenade

5 out of 5

Henry Hood who appears in the Pub was an exceptional entertainer who had the crowds attention nightly.

Service and Staff

2 out of 5
Our room attendant Forba was excellent and keeps this review from being one star. The best that we’ve had in our cruising career. Other areas including Royal Promenade coffee stop, pub bar, Chops, lacked the RC experience we had come to expect.

Ship Quality

2 out of 5
Time to bring it in for rehab.

Cabin / Stateroom

2 out of 5
Great attendant. Cabin quality not good. As stated earlier,bed outdated with a foam cover over old mattress. Toilet bowl discolored and seat repaired with caulk and stained. Showered soap holder basket broken. Drain backed up to overflow at each shower. Carpet and couch ancient.

Ship tip

Unless it is renovated,don’t book it.

Ports of call

Basseterre, St. Kitts

4 out of 5
Did a rum factory tour which was well managed and enjoyable. Shopped in the port area. Lots of souvenirs if desired.

Philipsburg, St. Maarten

1 out of 5
Only visited the few shops on the pier as the island sadly is still recovering from devastation.

San Juan, Puerto Rico

4 out of 5
Only walked the immediate Old San Juan area. Many buildings still devastated or under reconstruction. The shops that were open for business were well stocked and had very friendly and appreciative personnel.

Labadee (Cruise Line Private Island)

4 out of 5
Rented a cabana with friends. Have done this on previous cruises and really enjoyed. Much like on the ship, personnel lacked friendliness and visibility. Too many cutbacks.

Disembarkation

5 out of 5
Did early disembarkation for early flight. Went smoothly with no tie up at Customs.
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