Freedom of the Seas Cruise Review to Caribbean - Eastern

Contributor Level: Deck Hand

7+ cruises


Helpful Votes

4 out of 5

Our vacation

Sail Date: April 17, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Inside

After arriving on the ship and checking into our cabin we received news that we were not only at the same table with our party of nine but we were not even on the same floor for our dinner.  We immediately spoke to customer service at who didn't know why.  So we went to the matradee and unfortunately he said he couldn't explain why either and could not change how it was reserved.  We were very disappointed to put it mildly.  Dinner in the dining room would be the one time daily,we would have fellowship with our party of nine and the thought of that not happening was very disappointing.  Two days later we were informed that the matter was resolved luckily, but our impression had already diminished considering the fact that this reservation was made six months earlier and confirmed several times.

It was disappointing that we were not able to stop in Coco Cay but we understood the reasoning, as for waitstaff and housekeeper were exceptional as was the food!

Cabin / Stateroom
Althea Blackett was wonderful!
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining
Port Canaveral, Florida
Cococay (Cruiseline's Private Island)
Never made it there.
Charlotte Amalie, St. Thomas
Little Switzerland had the most wonderful staff, Miss Gwendolyn and the manager Rob were so friendly and accommodating. During our transaction, we were offered champagne and talked for quite some time.
Philipsburg, St. Maarten
The horse riding excursion was incredible, the scenery was beautiful and the length of the excursion was quite long. We went up and down hills and even in the water with the horses. The only negative thing was the fact that although all parties were present at the meeting time, the excursion staff/bus left extremely late therefore getting us back to the ship within minutes of boarding time. I believe we were the last four people on the ship.

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