Freedom of the Seas Cruise Review to Caribbean - Eastern
Sail Date: April 17, 2016
Ship: Freedom of the Seas
Cabin Type: Inside
Cabin Number: 8393
Traveled As: Couple
Reviewed: 2 years ago
After arriving on the ship and checking into our cabin we received news that we were not only at the same table with our party of nine but we were not even on the same floor for our dinner. We immediately spoke to customer service at who didn't know why. So we went to the matradee and unfortunately he said he couldn't explain why either and could not change how it was reserved. We were very disappointed to put it mildly. Dinner in the dining room would be the one time daily,we would have fellowship with our party of nine and the thought of that not happening was very disappointing. Two days later we were informed that the matter was resolved luckily, but our impression had already diminished considering the fact that this reservation was made six months earlier and confirmed several times.
It was disappointing that we were not able to stop in Coco Cay but we understood the reasoning, as for waitstaff and housekeeper were exceptional as was the food!