Freedom of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

4-6 cruises


Helpful Votes

4 out of 5

Royal Caribbean Cruise to Haiti,Jamaica,Grand Caymans,Cosemel

Sail Date: February 16, 2014

Reviewed: 3 years ago

Traveled As: Couple

Room Type: Inside

Cabin: GTY

Our cruise was a fabulous cruise with exquisite food, wonderful dining room & state room service.  We enjoyed the activities on the ship including the wave rider in the back of the ship.  Learned to stand up surf & boogie board for the 1st time.  Not bad for a 61 year old.  Had the time of my life.  Enjoyed meeting so many wonderful people from all over the world.  Especially enjoyed a young couple from London, England & hope to visit them some day & they to come to our home in Minnesota.


The music & entertainment was superb!!  The ice skating show was also a highlight of our trip. The shopping on board was fabulous & the spa & medical team were fantastic. 


The only negative experience we had was with the guest services department.  And it wasn't with the clerks at the counter, but with the supervisor.  We had signed up for a data package on the cruise & either our phone of the ships software in connecting us was a great difficulty.  We had an internet data bill of over $700.  $713.99 to be exact.  We contacted guest services & they said that a supervisor would call us to help with this situation.  She never called & the clerk that helped us called our room & said she wasn't able to be found.  Said to come to guest services the next morning & try to resolve with a different supervisor.  This we did at 8:00 the next morning when we were departing the ship.  We were told the supervisor could only reduce our data bill by $300.00.  We had signed up for a $49.95 package & it kept on charging us even when we were off the ship on excursions & doing the normal activities on the ship.  We tried to show these to guest services.  The clerks understood but their hands were tied by what the supervisor decided.


It is inexcusible that a supervisor of guest services would be unavailable the last night of a cruise when guests are trying to resolve any issues on their bills.  I was very dissapointed with how this was handled.


My husband just retired the 1st of the year & we would like to do more traveling.  This is the 1st time we have sailed with Royal Caribbean.  We were extremely satisfied except for this experience with guest services.  We spent on our cruise $503.00 on excursions, $190.22 on wine & drinks, $980.05 on gifts & clothing, & $1,702.64 at the spa.  I don't think we are the kind of customers you want to be disallusioned with Royal Caribbean!


We hope this review will get some kind of response & that appropriate measures would be taken with the guest services supervisor that was in charge the last night of the cruise.  We sailed Feb 16 - 23rd, 2014.  Thank you!

John & Susan Halvorson


Ship Quality
Beautiful ship
Food and Dining
Food was exquisite
Cabin / Stateroom
Stateroom was beautiful & well maintained!
Service and Staff
Some excellent, 1 very poor
Fabulous entertainment & activities
Onboard Activities
Destinations and Excursions
Great excursions - loved the dolphins & learning to Scuba
Port Canaveral, Florida
great port
Labadee (Cruiseline Private Island)
super beautiful beach & people
Falmouth, Jamaica
fabulous waterfalls
George Town, Grand Cayman
dolphins & beach were fabulous
Cozumel, Mexico
scuba diving was the best


Beautiful! Loved the skating rink & shows! Also loved the wave rider to surf & boogie board!!

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