Stateroom 3017 - BEWARE!!

Stateroom 3017 (interior room) is located below a cleaning station, which meant we were subjected to very loud noise at any time of the day or night.  DO NOT BOOK THIS STATEROOM (or a stateroom around this area on Deck 3) IF VERY LOUD NOISE WILL BOTHER YOU AT NIGHT, even ear plugs cannot totally block out the noise. 

RCCL know this is a noisy area, did not advise us when we booked, which we believe is very poor customer service.  Had we been made aware, we could have made a better informed booking decision.

We reported our issue on Day 3, but were only taken seriously on Day 12 after having put our concerns in writing on the mid-cruise survey.  Guest services told us they would speak to staff regarding the noise problem, and also offered to move us.  We declined to be moved at that time, as the stateroom is in a favourable location, and we mistakenly believed the noise would cease during the night (when we decided to move, no staterooms were available due to others having moved), but the noise continued throughout the entire duration of the 24 day cruise and it severely affected our cruise experience. 

Our experience with guest services in dealing with this issue was very very poor (hence our cruise rating), near the end of the cruise the staff member we were dealing with just ignored us.  It is a real shame, as other than the noise, the stateroom was very nice.  It seemed to be a little more spacious than other interior staterooms on upper levels where others in our group were (both the sleeping area & bathroom), and the furnishings were newer.  Our experience with the stateroom noise and guest services was extremely disappointing, this was the first time we had experienced this type of problem on a cruise and was also the first time we had cruised with RCCL.

Things we liked: All ports visited; the majority of friendly crew; dining choices; most of the shows; entertainment crew enthusiasm; outside recreational activities; non-smoking in the entire ship interior for cruise duration.

Things we disliked: Conflicting information from RCCL call centre and reservations prior to cruise; Lack of notification from RCCL re: stateroom position & cost of stateroom; guest services; charged different prices at different bars sometimes; no self-service guest laundry facilities; inability to self-print cruise account record; lack of time on Kona and Honolulu, would have liked the same duration as on Maui.

Based on our experience, not sure if we would cruise with RCCL again.