Explorer of the Seas Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

4-6 cruises


Helpful Votes

1 out of 5

Royal Disaster!

Sail Date: September 09, 2016

Reviewed: 9 months ago

Traveled As: Singles/Friends

Room Type: Suite

Cabin: 0007

   Special needs (wheelchair) not attended to for boarding/disembark.

  Very poor customer service....unless you were an elite traveler ( ie Pinnacle/


Waitstaff/servers were much better than the general crew members.

We did not see the Captain the entire cruise...and we did attend our dinner

seating all nights!

Our cabin was not correct and had to be modified into twin beds.

In general, the majority of staff were not knowledgeable and/or rude.

Guests at our table highly suggested booking the Princess Line next.

Cabin / Stateroom
Attendant was very good!
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining


Only real plus was the 8:00 pm seating for dining.
Kumar was excellent.
Chef Monty also!

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