Royal Disaster!

Explorer of the Seas Cruise Review to Alaska - Inside Passage


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

1.0 out of 5
Verified Review
7 Night Alaska Sawyer Glacier (Seattle Roundtrip)
Sail Date: September 09, 2016
Ship: Explorer of the Seas
Cabin Type: Suite
Cabin Number: 0007
Traveled As: Singles/Friends
Reviewed: 1 year ago

   Special needs (wheelchair) not attended to for boarding/disembark.

  Very poor customer service....unless you were an elite traveler ( ie Pinnacle/

Diamond).

Waitstaff/servers were much better than the general crew members.

We did not see the Captain the entire cruise...and we did attend our dinner

seating all nights!

Our cabin was not correct and had to be modified into twin beds.

In general, the majority of staff were not knowledgeable and/or rude.

Guests at our table highly suggested booking the Princess Line next.

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Attendant was very good!

Ship Tip

Only real plus was the 8:00 pm seating for dining.
Kumar was excellent.
Chef Monty also!

3 out of 5
1 out of 5
3 out of 5
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