Enchantment of the Seas Cruise Reviews - Reviews

Have done previous cruises. I felt staff other than dinner waiters need more customer service training. Would cut in front of me when walking. Many times the answer was I'm sorry not what can we do to make it better I work in the public. Service recovery was poor

We had a wonderful cruise. The weather was cool and sunny. We were lucky because we cruised between two hurricanes. The ship is small but well maintained. We enjoy the smaller ships. Maine is a beautiful state.

You will enjoy this ship, the food was excellent, and the crew is 5 star!

Small ship, limited activities for young adults, great port, great staff, clean

Felt like I was Royalty the entire trip. Everyone was friendly, knowledgeable, and wanted to make everyone happy

It was an awesome experience, made new friends, staff was courteous and food was amazing

Great cruise. Nice sized ship. Service was excellent.

It was fine. The ship itself needs remodeling, bringing it up to par. Looks like an aging ship. The entertainment onboard and the cruise director were energetic, fun and incredibly talented. Give your singers and dancers a raise. They should be doing sold out shows as famous people!

Great Itinerary and outstanding service from the crew and staff

Great ship, staff wonderful, great weather, had a wonderful time. Bermuda is a great place to visit, beautiful beaches.

Bermuda was great, but we need to go back to take better advantage of what they have to offer.

Such an enjoyable, luxurious experience. We very much love cruises and the treatment attendants on the ship give us. As it's said many times, one doesn't find such good treatment by waiters and room attendants in this world today. Having a formal evening meal is very appreciated with such delicious gourmet food, cloth tablecloths and napkins. We appreciated Mece from Albania and John from the Phillipines as our attendants in My Time dining. They did everything to make our experience delightful and were amusing as well. I recommend Shelton, also from an African country (Zimbawe?). Please consider 3 nights in Bermuda. What a gift it is to be able to find an affordable and luxurious way to visit that country. I hold all of the staff in high regard and hope the best for them in their lives. They deserve it.

This cruise fit me to a tee. I enjoyed it all. It is so nice to meet new people and be in a place of contentment and fun.

The cruise was remarkable and very relaxing. Would suggest anyone looking for a vacation this is it

Overall, I enjoyed my cruise. Just need a little more work on your customer service.

We really like this size ship. Pretty basic, but nice. Don’t bother buying the guest chat, didn’t work half the time. Big screen on Lido deck broken, as was kid’s pool play area.

Great time with friends, enjoyed celebrating our 50th anniversary. Ports of call were an excellent choice.

Great new England Canada cruise. Would have preferred a Boston stop. Love the 3 pools

This was my first cruise and it was worthy to try. The room was too small and feel not comfortable when stay in the room.

Credit to the hard working staff of Enchantment if the Seas - especially the unsung hero’s in laundry, maintenance, engineering, safety, medical, engine area, kitchen staff. An exceptionally well-run ship.