Enchantment of the Seas Cruise Reviews - Reviews

Although the level of service was behind compare there were several issues that need to be addressed for further consideration. My Husband is a diabetic and requires a refrigerator to store and keep his medication. We understand that the process of receiving that request to the time it takes to actually deliver could be lengthy but the wait and the anticipation and worrying that perhaps we would not be able to keep his insulin was stressful to say the least. It was delivered finally and for that we are thankful. Moving on to our main dining room arrangements of hoping to change the 8:30 PM seating to an earlier one proved to be a bit of a challenge. We were told to return to the dining room at approx. 6:20 - 6:30 and while the effort was made to accommodate our needs we were not seated until well after 7:15 with guests who were well into their dessert portion of their meal. This being our first ever experience of main room dining as well as our first cruise in over 25 years it left us wondering if we had made the right decision as one by one all the other guests left the dining room we were left alone to wait on our dessert and watch as the staff cleaned and prepped for the next seating. Feeling rather self conscious we left the area so as the staff can finally clear where we had been. Your complimentary beverage stations were without product more than they were stocked. On multiple trips we were left with nothing more than colored water instead of fruit punch nor lemonade or ice tea & coffee also proved to be a challenge as well. We were so excited over the soft serve ice cream machines but once again disappointed as more times than we can count the machines were out of service. We were thrilled on the first day when we discovered that strawberry & vanilla was featured but that was the first and only time we were able to get it. One machine went down on the second day and never but back online again. We stationed ourselves in comfortable seating watching the people traffic approach the ice cream station only to walk away disappointed much like ourselves. There were attendants who tried to fix & maintain the demand but really that is one area that should have a full-time attendant or at least someone to make them for us on a time schedule system. From this experience we have learned what we need in future cruises to satisfy our comfort & level of overall expedition. Yes, the ship is worn around the edges, but from the bigger picture put out there it left us content and refreshed as a wonderful escape from our day to day working lifestyle that everyone should experience! From the moment we stepped unto the Enchantment of the Seas to the time we disembarked ~ like a fish on the end of the line ~ we were hooked!

Out of 5 hot tubs, they were always packed with kids. It would be nice to have 2-3 that are adult only. We ordered a deluxe cabana for CocoCay the day that we boarded. The advertised price was $309, but we were charged $359. The main attendant was rude when we checked into our cabana. For the price we paid, at least a smile would have been nice. Also, only charging the advertised price that I provided proof of would have been nice, especially considering it wasn't quite how it was advertised. Dining with Blue was great!

I have taken this cruise several times before. I have never been disappointed and always enjoyed the cruise. Recent cruise was by far the best. Valve and the service was impressive. I will most likely do this cruise again.

Everything was great... except for the food. It was unseasoned.

A very relaxing time with my family.Enjoyable activities and entertainment, Great, accommodating,service at all times.

Lots of sea sickness both in my large group as well as with the cruise staff. Majority of my group developed stomach issues from the food, Nassau port not the best ever although Cococay made up for it.

Great! Abilash and Kevin were great servers at the dinner

our dinner server THE was wonderful!! All the dining staff were very friendly and helpful.

This was my first experience aboard this ship but not my first RC cruise. However; this one was well worth the time and money for a holiday getaway albeit it a short one, we were not lacking for anything that could have made this experience more impressive. A perfect trip!

Great time... Great people... Will definitely go again

My brother and I had a great time! Since we had been to CocoCay before, we took that opportunity to take advantage of the spa specials and the peaceful atmosphere on the boat. the staff is very friendly, helpful, and knowledgeable. I will definitely be on Royal Caribbean again. They have something for everyone!

Frist time on Royal Caribbean been on many other cruise lines I was expecting to be blown away the food was just okay the main dinning room severed the same thing each night so took in the buffet instead, the beds in the room we're very very hard, didnt seem asto be as many things to do as there were on other ships, walked through the ship saw many things that needed to be fixed or even replaced, walking the desk I saw a lot of rust on decks, windows, doors, and even on the life boats. Needless to say I think it's time to get this ship in dry dock or just retire it all together. Side note the staff was great and the shows were very good.

This was a quick getaway that I have taken several times before. For the price, its the same as having a fun weekend out of town, except you wake up in the Bahamas!

Overall, the cruise was lots of fun! We have two small kids, ages 5 and 8 and they absolutely loved the childcare center. We will definitely cruise again, but likely not on this ship due to the fact that it’s older and lobster is no longer offered for free.

Great cruise. Loved Coco Cay. Unhappy w/ the way the room was handled.

Not enough to do on the ship. Several activities were going on during second seating dining. Spotlight lounge was used I think once for an activity. Also Diamond Lounge was too small for the amount of Diamond members. The hors d'oeuvres and bar area was awkward and cramped. Viking Lounge or Spotlight lounge should have been used for Diamond members.

Good ports, good attention, excellent private island

Bought an excursion was given misinformation about transportation, missed an hour of my excursion had to pay for my own transportation. Asked to speak to supervisor got called back by male that sold excursion and he was rude & unprofessional. Manager called me a liar & didn’t want to refund my hour lost. In the end he said he would however at checkout the discount was not reflected. Had to wait 45 minutes to get price updated. Very upsetting three day trip for my daughter birthday. Doubtful I will go with Royal Caribbean again!

Good cruise. Coco Cay is under so much construction that I only stayed a little while. It will be much better once the construction is done.

Love Coco Cay we can't wait to go back. Your staff was friendly and polite and food was excellent. we wont change Royal Caribbean for any other cruise line. Thanks for your service and keep the good work. God bless you.