Long awaited adventure begins

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 10

Review summary

Although the level of service was behind compare there were several issues that need to be addressed for further consideration. My Husband is a diabetic and requires a refrigerator to store and keep his medication. We understand that the process of receiving that request to the time it takes to actually deliver could be lengthy but the wait and the anticipation and worrying that perhaps we would not be able to keep his insulin was stressful to say the least. It was delivered finally and for that we are thankful. Moving on to our main dining room arrangements of hoping to change the 8:30 PM seating to an earlier one proved to be a bit of a challenge. We were told to return to the dining room at approx. 6:20 - 6:30 and while the effort was made to accommodate our needs we were not seated until well after 7:15 with guests who were well into their dessert portion of their meal. This being our first ever experience of main room dining as well as our first cruise in over 25 years it left us wondering if we had made the right decision as one by one all the other guests left the dining room we were left alone to wait on our dessert and watch as the staff cleaned and prepped for the next seating. Feeling rather self conscious we left the area so as the staff can finally clear where we had been. Your complimentary beverage stations were without product more than they were stocked. On multiple trips we were left with nothing more than colored water instead of fruit punch nor lemonade or ice tea & coffee also proved to be a challenge as well. We were so excited over the soft serve ice cream machines but once again disappointed as more times than we can count the machines were out of service. We were thrilled on the first day when we discovered that strawberry & vanilla was featured but that was the first and only time we were able to get it. One machine went down on the second day and never but back online again. We stationed ourselves in comfortable seating watching the people traffic approach the ice cream station only to walk away disappointed much like ourselves. There were attendants who tried to fix & maintain the demand but really that is one area that should have a full-time attendant or at least someone to make them for us on a time schedule system. From this experience we have learned what we need in future cruises to satisfy our comfort & level of overall expedition. Yes, the ship is worn around the edges, but from the bigger picture put out there it left us content and refreshed as a wonderful escape from our day to day working lifestyle that everyone should experience! From the moment we stepped unto the Enchantment of the Seas to the time we disembarked ~ like a fish on the end of the line ~ we were hooked!

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Port Canaveral, Florida

Nassau, Bahamas

Cococay (Cruise Line's Private Island)

Disembarkation

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